It started with a sheet of ice on the floor of your refrigerator’s freezer that you possibly did not notice right away. Shortly thereafter, water began leaking onto your kitchen floor under your freezer. Perhaps you looked to the Internet for answers, or called up the manufacturer for help. If so, maybe you learned that the issue was a clogged drain hole in your freezer floor. Perhaps you were able to get a temporary fix by defrosting the drain hole and clearing it out. Unfortunately, that fix did not address the defective design of the freezer and within a few weeks, you once again had a mini Rockefeller Center in your freezer. You are not alone. Hundreds of consumers have complained about this issue.
What Is Happening?
Every few hours, a freezer automatically goes into “defrost” mode. The purpose of this mode is not to defrost your entire freezer (if operating properly, your freezer remains cold enough to safely store your frozen foods). Instead, it helps remove frost and ice build-up from the condenser, and theoretically, keeps your freezer and refrigerator operating correctly and efficiently. If all is functioning properly, when the freezer goes into defrost mode, the frost from the condenser melts and drips to the bottom of your freezer. It then passes through a valve and through a drain and collects in a pan on the floor outside of and under your refrigerator. If all goes according to plan, the water in that pan naturally evaporates. Unfortunately, this is not happening for many with these refrigerators. Continue reading