“We pride ourselves on our ability to listen to our customers and in turn our customers consider us their partner – we are proud of that relationship,” claims eClinicalWorks website. Unfortunately, many eCW customers have not experienced this “partnership” relationship with their Electronic Health Records (“EHR”) provider. Instead, eCW customers have had to deal with countless issues including false regulatory claims, underperforming products, and poor customer service. Customers were told the EHR programs would meet the government’s “meaningful use” requirements, but the programs did not qualify for the meaningful use certification.
This past May, the EHR company paid $155 million to settle a lawsuit brought by the Department of Justice. The government claimed that eCW made false claims in order to obtain certification under the American Recovery and Reinvestment Act’s Electronic Health Records Incentive Program so that their customers could receive reimbursements for their “meaningful use” of EHR or EMR systems. By knowingly falsifying “meaningful use” certification, eCW caused its customers to submit fraudulent incentive payments to the government, which caused the government to pay incentives to companies that did not meet the “meaningful use” requirements. eCW should be responsible for any costs associated with its customers’ inadvertently false submissions for incentive payments, including costs associated with government audits. Continue reading