Articles Tagged with Defective Product

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“This washer is supposed to be top of the line material!” This type of frustration has been voiced by a significant number of LG washer owners during the past few years. LG promotes their washers as “energy efficient” and tout their LG TrueBalance anti-vibration system as being “designed to reduce washer noise and vibration for smooth, quiet performance in any room of the house[.]” Unfortunately, LG washers and their TrueBalance technology has been anything but “top of the line.” Consumers around the country have observed LG washers continually running into “rebalancing” issues—generally identified by the error code “UE” flashing on the machine screen—that force consumers to pay for new control panels and/or software fixes, as well as causing the washers to use more water and energy than normal so as to avoid future “rebalancing” issues.

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Pictured: “rebalancing issues”

Ironically, the problems consumers are experiencing are the very problems that the TrueBalance technology was designed (and advertised) to address and resolve. Indeed, the “UE” error code signifying the LG washers’ breakdown may as well stand for “Unfulfilled Expectations.” To hear consumers tell it: Continue reading

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Generally, when you buy a car and are promised a feature—like air conditioning, satellite radio, or navigation—you expect that feature to continue to work/exist AFTER you take your car off the lot. Well, this expectation seems not to be shared by the people over at Mazda, as 2016 Mazda vehicle owners recently found out.

When consumers purchased a 2016 Mazda vehicle, real-time navigation software was one of the features of the vehicle they were buying (or at least that’s what they were led to believe). In early 2016, however, that very same software stopped functioning for all Mazda vehicles. Or, to hear 2016 Mazda owners tell it:

Wife and I picked up a 2016 CX-F about a month or so ago, I’ve noticed that the navigation is having a lot of problems keeping a lock on the car. I drove about 10 or 15 miles to my doctors office this morning and the whole time the nav was shoing me either 2 or 3 miles off the interstate or it was thinking I was on a different road completely. It did this the whole way there, even going on a long straight on the interstate it would suddenly jump me off the road and took minutes to lock back on. I checked the GPS information and it was showing 7 or 8 locked sats on me and at high accuracy. Continue reading

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As we’ve repeatedly covered here on the blog, so called “miracle products” that sound too good to be true—like the X Hose, DeckOver and Grassology—usually promise far more than they actually deliver. Consumers instead tend to wind up with fragile products that break far sooner than expected or simply can’t perform as promised. But miracle products only find their way onto the blog because the target market wants to believe the products work and buys them…… and there is no group that needs and wants miracle products more than new and expecting parents….

Enter the Baby Brezza Formula Pro. The Baby Brezza Formula Pro promises customers hassle-free, warm bottles at any time of day or night. But don’t listen to me, hear it from the makers of the Baby Brezza Formula Pro themselves:

Say goodbye to the time and hassle of manually preparing baby’s bottles. Introducing Formula Pro, the revolutionary new way of preparing your baby’s formula bottles. The Formula Pro uses patented technology to measure, dispense and mix water and powdered formula to the perfect temperature and consistency. With the push of a button, you can prepare a bottle within seconds that has no air bubbles. The water and formula powder are stored right in the machine, so it’s always ready for you when your baby gets hungry. The machine works with all bottle sizes and all formula brands and types. You can also choose the amount of formula you want to make: 2, 4, 6, 8 or 10 ounces. The easiest way to prepare baby’s bottles is now right at your fingertips.

To hear Baby Brezza tell it, the Formula Pro will change parents’ lives. “Forget making bottles at midnight, just push a button!”

Unfortunately for new parents everywhere, the Baby Brezza Formula Pro is the newest defective product to find its way onto this blog. The defect seems to lie in the Baby Brezza Formula Pro’s design: the system of tubes that are used to transport and mix water and formula clog during use. Unbeknownst to parents, the clogs may prevent the Baby Brezza Formula Pro from dispensing the right amount of formula, resulting in a watery bottle. And with all that clogging comes mold and mildew, a parent’s worst nightmare. As any parent knows—well, mostly the moms 😉 —watery bottles are no good for baby, and anything that’s not good for baby means more “hassle” for you. From Amazon, to BuyBuy Baby down to Diapers.com, parents everywhere say the Baby Brezza is virtually guaranteed to clog and fail without constant cleaning. Continue reading

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It started with a sheet of ice on the floor of your refrigerator’s freezer that you possibly did not notice right away. Shortly thereafter, water began leaking onto your kitchen floor under your freezer. Perhaps you looked to the Internet for answers, or called up the manufacturer for help. If so, maybe you learned that the issue was a clogged drain hole in your freezer floor. Perhaps you were able to get a temporary fix by defrosting the drain hole and clearing it out. Unfortunately, that fix did not address the defective design of the freezer and within a few weeks, you once again had a mini Rockefeller Center in your freezer. You are not alone. Hundreds of consumers have complained about this issue.

What Is Happening?

Every few hours, a freezer automatically goes into “defrost” mode. The purpose of this mode is not to defrost your entire freezer (if operating properly, your freezer remains cold enough to safely store your frozen foods). Instead, it helps remove frost and ice build-up from the condenser, and theoretically, keeps your freezer and refrigerator operating correctly and efficiently. If all is functioning properly, when the freezer goes into defrost mode, the frost from the condenser melts and drips to the bottom of your freezer. It then passes through a valve and through a drain and collects in a pan on the floor outside of and under your refrigerator. If all goes according to plan, the water in that pan naturally evaporates.  Unfortunately, this is not happening for many with these refrigerators. Continue reading