Everyday life has changed drastically since the COVID-19 pandemic has enveloped the world. As states and countries move to address the pandemic, countless live events have been canceled. As a result, thousands of StubHub, Inc. customers have discovered that StubHub is no longer refunding the purchase price for tickets to canceled events, after changing its policies to deny users the refund they expected to receive.
StubHub was founded in 2000, and it has quickly grown into the “largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries.” StubHub created the secondary ticketing sponsorship category by partnering with professional sports teams and leagues, universities, and entertainment venues to become the exclusive secondary ticket partner for those entities. Today there are few, if any, events that you cannot purchase a ticket to through Stubhub.com.
One of the biggest reasons consumers purchase secondhand tickets through StubHub is because the company claims that “every order is 100% guaranteed” through its FanProtect policy. Sports fans and concert-goers use StubHub for its transparency and its trusted marketplace.