Articles Tagged with Breach of Warranty

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As we’ve repeatedly covered here on the blog, so called “miracle products” that sound too good to be true—like the X Hose, DeckOver and Grassology—usually promise far more than they actually deliver. Consumers instead tend to wind up with fragile products that break far sooner than expected or simply can’t perform as promised. But miracle products only find their way onto the blog because the target market wants to believe the products work and buys them…… and there is no group that needs and wants miracle products more than new and expecting parents….

Enter the Baby Brezza Formula Pro. The Baby Brezza Formula Pro promises customers hassle-free, warm bottles at any time of day or night. But don’t listen to me, hear it from the makers of the Baby Brezza Formula Pro themselves:

Say goodbye to the time and hassle of manually preparing baby’s bottles. Introducing Formula Pro, the revolutionary new way of preparing your baby’s formula bottles. The Formula Pro uses patented technology to measure, dispense and mix water and powdered formula to the perfect temperature and consistency. With the push of a button, you can prepare a bottle within seconds that has no air bubbles. The water and formula powder are stored right in the machine, so it’s always ready for you when your baby gets hungry. The machine works with all bottle sizes and all formula brands and types. You can also choose the amount of formula you want to make: 2, 4, 6, 8 or 10 ounces. The easiest way to prepare baby’s bottles is now right at your fingertips.

To hear Baby Brezza tell it, the Formula Pro will change parents’ lives. “Forget making bottles at midnight, just push a button!”

Unfortunately for new parents everywhere, the Baby Brezza Formula Pro is the newest defective product to find its way onto this blog. The defect seems to lie in the Baby Brezza Formula Pro’s design: the system of tubes that are used to transport and mix water and formula clog during use. Unbeknownst to parents, the clogs may prevent the Baby Brezza Formula Pro from dispensing the right amount of formula, resulting in a watery bottle. And with all that clogging comes mold and mildew, a parent’s worst nightmare. As any parent knows—well, mostly the moms 😉 —watery bottles are no good for baby, and anything that’s not good for baby means more “hassle” for you. From Amazon, to BuyBuy Baby down to Diapers.com, parents everywhere say the Baby Brezza is virtually guaranteed to clog and fail without constant cleaning. Continue reading

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Dishwashers are EXPENSIVE. Like, really expensive. High-end dishwashers can retail for upwards of $2,000. And LG-brand dishwashers, though not at the top of the price heap, will still set you back a cool $1,000 after taxes and fees. But that’s really a small price to pay for the comfort of not having to hand-wash your dishes, isn’t it? But, wait … what if you spent $1,000 on an LG Dishwasher only to learn that it would stop working in a few years … would you change your view on LG Dishwashers if you knew customers complain they will stop working well because they suffer from a defect that within two years would require repairs so expensive that you would be better off simply buying a new dishwasher?

If you’re like many other LG Dishwasher owners, you’ve probably learned this hard truth by now. According to consumer complaints, the pump motor assembly used in LG Dishwashers is defectively designed. Pump motors are critical dishwasher components, including in dishwashers sold under the LG brand name. As the folks at RepairClinic.com explain:

If the dishwasher won’t clean the dishes the pump and motor assembly might be defective. Once the dishwasher fills with water, the pump forces the water through the wash arms in order to spray the dishes. If the motor is defective, the pump impeller is broken, or some part of the pump is clogged, the dishes won’t be clean. If the pump and motor has power to it and will not run it will need to be replaced.

In simplest terms, customers complain that if your LG Dishwasher seems not to be cleaning well, it may be in the early stages failure of pump motor failure.  As the the LG Dishwasher’s pump motor worsens, you may receive an “LE” error code and the motor will stop working completely and leave you scrambling to get it fixed before you have to go back to using your hands. Continue reading

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Summertime is here, and there are few things better than sitting outside and sipping lemonade on your luscious green lawn. What’s that? Your lawn has patches? And dead spots? And is looking a bit brown? Oh …. Well, I bet you really want to find a way to get save those dead spots by quickly growing some new green grass. Wouldn’t it be nice if the grass were durable and maintenance free, too? Yeah, that would be pretty great. And if you were to hear it from Telebrands, purveyors of all manner of “As Seen on TV” products, miracle grass DOES exist: Grassology.

According to the Grassology website, Grassology is a “patent pending” proprietary mix of dwarf grass that will grow anywhere. Grassology claims that because its product grows shorter and more slowly than typical grass, “Grassology gives you a gorgeous lawn that’s virtually maintenance-free.” And because its roots grow four times longer than average, Grassology also does not need to be watered as often. The makers of Grassology also claim it’s just as easy to plant. “You can use it to fix bad spots, or you can sprinkle it over your entire lawn. And before you know it, you’ll have barefoot soft grass that naturally resists disease, resists insects, and even resists weeds!

Well, like almost every product that sounds too good to be true, consumer complaints suggest that Grassology simply does not grow, does not save your lawn and does not work as advertised.  Simply put, consumer complaints make Grassology sounds like another telemarketing ripoff scam.

http://myfox8.com/2014/06/17/grassology-put-to-the-deal-or-dud-test/ Continue reading

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Visitors to the blog are well aware of our concern with (supposedly) durable acrylic deck stains marketed by Rust-Oleum, Olympic and Behr. The story goes that instead of having to re-stain your deck every year in order to preserve your wood, acrylic stains – or “resurfacers” as they are sometimes called – provide long-lasting protection that leaves your deck looking brand new for years to come. In other words, acrylic stains are a miracle product! They may cost a bit more than traditional stains, but manufacturers swear (!!) the added cost is more than offset by the products’ longevity and low-maintenance requirements.

Unfortunately, just like the other big boys, Benjamin Moore’s Arborcoat Deck and Siding Stain may not live up to its promises. Benjamin Moore assures customers that its acrylic stains, which retail for over $60-per-gallon, are:

  • Ideal for pressure-treated lumber, cedar and redwood
  • Excellent color retention and durability
  • Creates a smooth finish
  • Self-priming on most surfaces
  • Premium-quality product with excellent resistance to blistering and peeling
  • Unsurpassed resistance to mildew growth on the stain film
  • Easy application with soap-and-water cleanup

And many customers reportedly are satisfied with Arborcoat shortly after application. Like many other acrylic stains on the market, Arborcoat supposedly goes on smooth and leaves a beautiful finish … but many customers report dissatisfaction as the seasons pass…… Continue reading

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Staining your deck is a tough task. As anyone who’s done it knows (this author included), staining is time-consuming, expensive and difficult. You have to wash and clean your deck, make sure the weather will hold for days, and then carefully stain your deck using a combination of rollers and brushes (don’t miss those spaces between the boards!). And after all that time and expense …. You get to do it all over again the next year. Hooray for staining! But according to Behr – maker of those same stains you love to hate – there’s a solution: Behr Premium DeckOver®.

Behr claims that Premium DeckOver® and its“100% acrylic formula conceals cracks and splinters up to 1/4″, and creates a smooth, slip-resistant finish that also resists cracking and peeling. It’s available in 54 solid custom colors, and is also great for decks, railings, patios, composite decks, pool decks and walkways.” So instead of having to re-stain your deck every year in order to preserve that lustrous finish, Behr DeckOver provides a long-lasting coating that should leave your deck looking brand new for years to come. Home Depot, Behr’s preferred distributor and the lone Big Box retailer to carry DeckOver®, also claims that DeckOver® “[r]esists cracking & peeling and conceals splinters & cracks up to 1/4 in … [and] Provides a durable, mildew resistant finish.” Between Behr and Home Depot, consumer likely think DeckOver® is a miracle product.

But according to homeowners from across the country, DeckOver® is not all it’s “cracked” up to be. Homeowners from all sorts of climates and places are reporting that Behr Premium DeckOver® is prone to bubbling, peeling, cracking and molding only months after application. The problem seems to lie in the product’s chemical composition. DeckOver® simply will not adhere correctly, and as a result air and moisture become trapped beneath the surface and it result in cracking and peeling that spell disaster for your deck. Moreover, consumers are reporting that Behr will only agree to refund their purchase while making no effort to reimburse consumers for the time and energy they likely expended to stain their deck (not to mention the time and money needed to remove DeckOver® and apply a new stain).  Here’s one angry consumer discussing exactly how his product failed:

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UPDATE

On July 15, 2016, the Firm filed an amended class action complaint concerning the alleged defect in 2010-15 Mazda 3 clutch assemblies.  The case currently is proceeding in the United States District Court for the Northern District of California, Oakland Division.  We will update this blog post as the case proceeds.

Zoom-Zoom. If you’re a Mazda owner, you’ve probably seen the commercials. They’re everywhere. They’re filled with lively music and images of drivers coasting along highways in their sporty, fun and fast Mazda cars. Chances are they were on your mind when you purchased your Mazda3. And they definitely were when you guided the vehicle onto the road for your first joy ride.

Then your Mazda3’s clutch starts to experience problems like slipping, requiring a little more effort every time you shifted gears. Finally, your Mazda3’s clutch stops working all together. You head in to the nearest dealership, warranty in hand because your Mazda3 is covered by a three-year/36,000 mile warranty, and confident that your Mazda dealer will replace the clutch. After all – your warranty is still in effect. Then reality sets in. Mazda will not cover clutch replacement. The Mazda dealer tells you that your clutch failed and needs to be replaced BECAUSE OF YOU. You “Zoomed-Zoomed” too much, driver error. “But wait,” you say, “I know how to drive a manual car and have never had problems with any other clutch.” Sorry, you’re told, it’s wear and tear, and it’ll be $1200 to replace the clutch so you can get back to zoom-zooming. The bad news? You probably had to pay it. The good news? You’re not alone.

Second generation (2009-2013) Mazda3 owners need to know that premature clutch failure is a common problem well-known to Mazda, and Mazda should be forced to honor its warranty and replace the clutch at no cost to you. Ever since the second generation Mazda3 debuted during the 2009 model year, owners have complained of premature clutch failure, in some cases in as few as 12,000 miles. And the problem only worsened after the release of the 2010 Mazda3. Continue reading

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We here at the blog have spent a lot of time recently on water heaters, a major purchase that can leave consumers with a serious headache. But there is one thing far worse than a non-working water heater – a water heater that leaks, puddles and floods. In fact, any water leak, whether from a toilet, dishwasher or sink, is a homeowner’s worst nightmare – whether a small leak that goes unnoticed or a major component failure that causes thousands of dollars in damage to your floors, walls and carpets, water damage is a scary thing. But the culprit may not be your water heater, dishwasher or washing machine. The problem may be a simple piece that often goes unnoticed – defective braided stainless steel water supply connectors manufactured by Watts. According to various internet complaints, Watts supply lines suffer from a hidden problem that causes them to leak and, on occasion, burst, potentially causing thousands of dollars of damage in the process.

Water supply connectors are an important part of any home appliance that depends on water – water heaters, dishwashers, faucets, toilets, refrigerators, ice makers and washing machines all use them. Water supply connectors help get water from your home’s water lines to the appliance, hopefully without leaking in the process. More expensive than traditional copper connectors, braided stainless steel supply connectors like those offered by Watts are still expected to offer the same functionality and reliability in a more flexible product that fits easily into any space. Watts braided stainless steel water supply connectors are made from an extruded core of PVC tubing. The core is then over-braided with polyester yarn and another layer of PVC material, and a final layer of stainless steel braiding covers the entire product to provide a finished look and, supposedly, protection against leaks. The supply lines connect to the appliances using fittings attached to the ends of the lines.

Although Watts touts their products’ reliability and “protection from vibration and bursting under extreme pressure surges,” research indicates that their stainless steel water supply line connectors suffer from a variety of issues. Some users believe that the inner lining is not well-manufactured and can harden, crack and deteriorate as it’s exposed to your home’s water. As the internal PVC tubing hardens, it begins to crack and water begins to seep out through the braided stainless steel exterior. Water heater supply connectors are particularly susceptible to these problems – the interior lining seems unable to handle the intense temperatures, causing the lining to fail and water to leak from around the connectors.

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When Watts supply connectors fail just behind the fitting have witnessed Watts braided stainless steel connectors fail just behind the fitting, a failure that allows large quantities of water to leak at a much faster clip and causes even greater damage to your home.

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Supply connectors may be inexpensive relative to the cost of your appliance, but a failed connector may cost you thousands of dollars in damage all the same. Continue reading

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Air conditioners, heat pumps and comprehensive indoor HVAC systems are not only expensive, but also are an important part of your home. Whether you live in the sweltering West Texas heat or just humid Chicago summers, your home’s heating and cooling system makes sure that you stay comfortable and safe regardless of the temperature outside. For homes with elderly residents, controlling the temperature on hot days is particularly important — heat waves are very dangerous for the elderly and have been known to lead to extreme illness or even death. We may think of air conditioning as a luxury, but in many places it is very much a necessity.

Many companies manufacture HVAC systems for distribution and sale in the U.S., but some are certainly more popular than others. Goodman is one of the United States’ leading manufacturers and distributors of air conditioners and heat pumps, which Goodman also sell under the Amana brand name. Goodman/Amana systems can cost anywhere from $1,000 to $5,000 and are sold with a 10-year limited warranty applicable to most parts. Rheem also is a major player in the air conditioning and heat pump market. Rheem units similarly vary in price and are sold with warranties lasting anywhere from five to ten years. The extended warranties made available to the original purchasers seemingly cover all major concerns and should protect homeowners in the event that their system malfunctions.

Despite their product and warranty claims, however, for years Goodman and Rheem have knowingly sold consumers heat pumps and air conditioners that use evaporator coils that break prematurely. As one website explains, you might think of your air conditioner as adding cool air to your home, but it’s more accurate to say that your AC unit subtracts heat from indoor air and transfers it outside. That transfer takes place in the evaporator coils on the interior half of your air conditioning system. As the coolant inside the metal coils evaporates, it acts as a heat sink for the air that moves across it from the blower. Copper conducts heat readily, so the coils that contain the coolant are usually made of this metal. In a dual or hybrid heat pump system, the same coils that act as evaporation sites in the summer to cool your home become condensation sites in the winter to provide warmth. Continue reading

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Back in the days before the internet and gourmet coffee, cleaning your oven was a major hassle. You had to mix a cleaning solution, spray it all over the oven, get on your hands and knees and scrub, scrub, scrub until all the gunk and build-up from weeks (years?) of cooking was gone. That’s how you cleaned your oven. But then came self-cleaning ovens. You close the door to your oven, hit the “self-clean” button and you’re done! Easy, right?! The feature works by heating the oven to incredible temperatures in order to burn off baked-on food, grease, and everything else that makes your oven look so …… not clean.

Built-in KitchenAid ovens manufactured by Whirlpool include this supposedly helpful feature. But as hundreds of consumers have learned, not only does the self-cleaning feature on KitchenAid built-in ovens not work, it may break your oven or even hurt your family.  As a result, the firm is considering filing a class action against KitchenAid in connection with its defective ovens.

Some built-in KitchenAid ovens suffer from a significant manufacturing defect that causes the unit to malfunction after it has self-cleaned, and to eventually fail completely. Specifically, the tremendous heat generated during the self-cleaning cycle may cause the oven’s thermostat, fuses or other electrical components to short. Hiding these heating elements underneath the oven floor and above the oven ceiling represent a great improvement over older ovens, but this also means that it’s more difficult to vent the heat from those elements and keep air circulating. Self-cleaning, often with temperatures that go over 1000°, is a particular problem. The elements and the oven just get so hot — much, much hotter than the 350° to 500° range of normal baking — that sometimes fuses pop and control panels burn out. As a result, ovens often cannot command themselves to unlock after completing a cleaning cycle. Other functions may also become impaired. At the end of the day the result is the same — your expensive oven stops working, sometimes at the worst possible moment. Continue reading

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You wake up and head to the shower expecting a hot shower to get your day started – but instead an ice cold blast of water hits you and never warms up. Your gas water heater probably stopped working, and now you’re thinking about how much it might cost to replace it on short notice. But if your gas powered water heater was made by GE, it may have failed due to a defective part that GE has known about for years.

Due in no small part to their cost, GE gas-powered water heaters manufactured by Rheem are some of the most popular water heaters sold in the United States. Sold exclusively through Home Depot, GE gas water heaters are much less expensive than competing brands and electric models. While shopping for your water heater you probably noticed that prices vary not only by the size of the heater, but also by the length of its warranty. Consumers can choose warranties lasting anywhere from two to twelve years depending on how much protection they are willing to purchase. But as many owners of GE-brand water heaters have learned, those expensive warranties mean very little when the thermocouple stops working as intended.

A thermocouple is a sensor used to measure temperature under a wide variety of temperature ranges and conditions. The thermocouple in a gas water heater stands guard over the functioning of the pilot light. It accomplishes this by continually monitoring whether the pilot light is burning and by providing an immediate “fail safe” by shutting down gas supply system when the pilot lights fails to burn. If the thermocouple goes bad, the pilot light might work, but the primary burners will not operate. It could also mean that the pilot cannot function itself, since the thermocouple switches it off automatically because it does not detect any heat. In either case, when a thermocouple goes bad your water heater will stop working.

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