Articles Tagged with Breach of Warranty

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How confident are you that your car’s brakes are functioning properly?  If you own a 2013-2015 Toyota Avalon or Avalon Hybrid; a 2012-2014 Toyota Camry Hybrid; or 2010-2015 Toyota Prius or Prius Plug-In, you may want to rethink your answer.  Many owners of these cars, some of which are Toyota’s most popular offerings, have noticed something is not right with their brakes.

Even Toyota has noticed the problem with the brakes on the Avalon, Camry and Prius because it appears Toyota may have implemented a limited warranty extension program, agreeing to provide necessary repairs free of charge or to reimburse consumers for money paid to repair the brake booster assembly on these cars.

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However, Toyota is not as generous as it appears because it is not going to reimburse consumers or perform the repairs unless customers experienced one of five brake system warnings, indicating the Diagnostic Trouble Codes C1391; C1252; C1256; or C1253.  This means Toyota is only going to fix a driver’s brake system after it has failed or malfunctioned, leaving drivers to wonder when their brakes may fail.

Many drivers complain about their car’s brakes being “too soft” or the brake assist and stability control not working when it should or initiating at times it should not.  This brake defect can result in an increased stopping distance or an inability to stop, and has caused accidents. Continue reading

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Do or did you own a home or structure with CertainTeed Symphony shingles or CertainTeed fiberglass Horizon shingles installed on the roof? Are your CertainTeed Symphony shingles blistering, warping, or fading? Are your CertainTeed fiberglass Horizon shingles cracking, curling, losing granules, or otherwise not performing as you expected? You are not alone: CertainTeed customers across the country have experienced the same problems.

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CertainTeed gave customers and those in the construction industry a number of reasons to choose their shingles. CertainTeed assured customers that they support their roofing products with the “strongest warranty protection available.” Additionally, CertainTeed advertised their Symphony shingles’ “incredible strength,” “remarkable durability,” “excellent weathering capabilities,” and “U.V. fade resistant surface technology for superior color stability.” It is no wonder so many customers purchased CertainTeed’s Symphony shingles and fiberglass Horizon shingles.

Despite CertainTeed’s lofty claims, Symphony shingles and fiberglass Horizon shingles have suffered from defects that cause them to prematurely fail. These problems can also cause damage to underlying homes and structures. CertainTeed customers are therefore forced to repair or replace their shingles far sooner than CertainTeed’s warranties promise. A similar problem has previously been the subject of a lawsuit involving other shingles manufactured by CertainTeed, but this problem of premature failure exists in CertainTeed’s Symphony shingles and fiberglass Horizon shingles as well.

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Do you or did you own a Lenovo Yoga, Ideapad or Thinkpad computer manufactured after 2008? Has the hinge on your computer broken off the screen? You are not alone: thousands of other Lenovo Yoga series computer owners across the country have experienced the same problems: Lenovo laptop hinges are predisposed to cracking for no reason whatsoever, and once a Lenovo hinge cracks or breaks, it often damages the screen itself and renders Lenovo laptops almost useless. Lenovo has known that the hinge on their computers were defective as early as 2008 (if not earlier) when customers complained about the problem either directly to Lenovo or indirectly through the Lenovo’s online forum.

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Lenovo claims “to deliver the unexpected – whether it’s a ThinkPad that can survive a sandstorm, a Yoga that’s the first 2-in-1 to flip and fold, or a smartphone that continually changes its shape and functions.” However, customers have witnessed that Lenovo products cannot withstand even daily use. (https://www.lenovo.com/us/en/about/innovation). But Lenovo owners had no reason to suspect that the laptop hinges would eventually crack, damaging the screen itself and depriving owners of a functioning computer for which they paid thousands of dollars. Indeed, consumers report the following to say about their Lenovo Yoga series laptops:

“I bought my notebook only last March… Didn’t notice that something was wrong with it until last week when I tried to close it (as per normal), that something [suddenly] snap/cracked. I was shocked to see that the hinge near the volume control had broken… I’m afraid the damage could also get worse as everytime I close it, there’s a clicking sound. Now, I have to send it for repair and they’re telling me that it needs to be tested to provide that it’s not customer induce damage, else I need to pay for the repair. I guess this is just a standard procedure for them but I really hope this test is reliable as I’ve never done anything to damage it. I sincerely hope they will also be able to fix it properly in the soonest possible time.” (https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Y510-Hinge-Problem/td-p/39066/page/2). Continue reading

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LG dryers are catching all the wrong things during operation.  The lint trap cover does not sit flush on the machines and this protrusion can cause a host of issues.  A similar issue is already the subject of a lawsuit involving dryers manufactured by LG, but this problem exists in the LG branded dryers as well.

Sometimes customers’ clothes are caught on the protrusion of the lint trap cover, and often times the garment is ruined as a result.  Sometimes the piece of clothing that the lint trap catches also catches the other clothes in the dryer, resulting in an entangled mess of clothes that are not drying properly and often ruined.  It is also possible that the small protrusion causes an excessive accumulation of lint in the dryer. Does any of this sound familiar to you?

“I am having the SAME EXACT ISSUE with the dryer lint filter! It is catching and RUINING many clothes. Or, an item will get caught on the right side of the filter and spin for the entire cycle, catching all other items and twisting them into a demented amalgamation of LG DRYER TORNADO HELL! HELP!!!!!! Nothing is blocking the lint screen or anything down below it! It just will not fit properly and it is bizarre!!!!” – LG Dryer Customer –

Customers are befuddled by the cause of the issue because there does not appear to be any explanation for why the problem exists.  Most customers explain that the lint trap or lint screen slides into the LG dryer without a problem and that there are no objects preventing the lint screen from fully inserting into place.  This is because the lint screen covers are defective and do not fit properly into the LG dryers. Continue reading

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GE Washers are touted as “reliable,” and “efficient, with advanced technologies and superior settings” that save consumers “time and money.” This bluster from GE, however, is more than a bit disingenuous, as numerous GE Top Loading Washers have suffered from defects that cause them to be excessively loud during the spin cycle operation, as well as shake, vibrate and “walk,” or move away from its dedicated space. Other complaints include that the GE Washers do not spin, agitate, complete cycles, or that they stop mid cycle and drain too early. These defects can cause a GE Washer to take hours to complete a load of laundry, as the loads can become unbalanced (“out of balance” or “OOB”), which causes the machine to vibrate and shake, interrupting various cycles. These defects not only cause the GE Washers to become extremely loud, shake, “walk” and vibrate, but also to fail to fully complete their cycles, resulting in unwashed clothes. The defect effects the following models:

 

·         GTWN7450D ·         GTWN8255D ·         GHWN8355D
·         GTWN7450H ·         GHWN8350D ·         GHWS8355H
·         GTAN8250D ·         GHWS8350H ·         GTWS8355H
·         GTWN8250D ·         GTWS8350H ·         GTAS8450D
·         GTWS8450D ·         GTAS8655D ·         GTWS8655D
·         GTWS8455D ·         GTWS8650D ·         GTW680BSJ4WS
·         GTW460AMJ0WW ·         GTW485ASJ0WS ·         GTW490ACJ0WS
·         GTW460ASJ0WW ·         GTW485ASJ1WS ·         GTW490ACJ0WW
·         GTW460AMJ2WW ·         GTW680BSJ0WS ·         GTW490ACJ1WS
·         GTW460AMJ3WW ·         GTW680BSJ1WS ·         GTW490ACJ1WW
·         GTW220ACK0WW ·         GTW460ASJ0WW ·         GTW460ASJ5WW
·         GTW220ACK1WW ·         GTW460ASJ1WW ·         GTW460ASJ6WW
·         GTW220ACK2WW ·         GTW460ASJ2WW ·         GTW485ASJ0WS
·         GTW330ASK0WW ·         GTW460ASJ3WW ·         GTW485ASJ0WW
·         GTW330ASK1WW ·         GTW460ASJ4WW ·         GTW485ASJ1WS
·         GTW490ACJ0WS ·         GTW490ACJ2WS ·         GTW485ASJ2WS
·         GTW490ACJ0WW ·         GTW490ACJ2WW ·         GTW485ASJ3WS
·         GTW490ACJ1WS ·         GTW490ACJ3WS ·         GTW680BSJ0WS
·         GTW490ACJ1WW ·         GTW490ACJ3WW ·         GTW680BSJ1WS
·         HTW200ASK0WW ·         HTW240ASK0WS ·         GTW680BSJ2WS
·         HTW200ASK1WW ·         HTW240ASK1WS ·         GTW680BSJ3WS
·         GTW220ACK3WW ·         GTW680BSJ5WS ·         GTW490ACJ5WW
·         GTW330ASK2WW ·         GTW685BPL0DG ·         GTW750CSL0WS
·         GTW460ASJ7WW ·         GTW685BSL0WS ·         HTW200ASK2WW
·         GTW485ASJ4WS ·         GTW750CPL0DG ·         HTW240ASK2WS
·         GTW220ACK1 – 4 ·         GTW490ACJ0 – 4 ·         GTW750CPL0DG
·         GTW330ASK0 – 3 ·         GTW680BPL0 ·         GTW750CSL0WS
·         GTW460AMJ0 – 4 ·         GTW680BSJ0 – 5 ·         HTW200ASK0 – 3
·         GTW460ASJ0 – 8 ·         GTW685BPL0DG ·         HTW240ASK0 – 3
·         GTW485ASJ0 – 4 ·         GTW685BSL0WS  

 

Typical repairs for the excessive noise, shaking, or vibration typically involve replacing the tub bearing, which tends to come loose and exacerbate the symptoms. GE has also attempted to fix the defects by issuing software updates for the defective washers—including updates on August 4, 2016, December 16, 2017, and July 13, 2018—but none of the updates have resolved the excessive noise, shaking, or vibration GE top loading washers experience.

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Pictured: “out-of-balance issues”

To hear consumers tell it:

I have had this washer just over a year. Why you shouldn’t buy this model: it takes forever to wash a load. It stops constantly to “check” the water level. It is loud. My home office is right beside the laundry room – has been for years. It is loud for every cycle. The clothes come out a tangled mess. Socks in sleeves and wadded all together. Everything needs ironed. The clothes come out with soap on them. (We put soap in 1st and add extra water.) I can’t open the lid without it stopping the washer and having to restart it. It has a musty smell when not in use. I have run vinegar through the lines and empty loads, in 30+years- I have never smelled stale water from the washer. Continue reading

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Did you buy a Copper Chef pan? Are you frustrated that the “non-stick coating” wore away extremely quickly or never worked in the first place, making it extremely difficult to cook even the simplest of meals? You’re not alone: hundreds of consumers report that Copper Chef pans are defective do not work as advertised. Food sticks to the pan, the coating wears away, and customers are left with expensive pans for which they paid a premium price.

Copper Chef markets itself as a maker of “revolutionary” non-stick, no cleanup pans that will be used for “everyday cooking”. Their products sound extremely useful to many consumers. However, many consumers were left disappointed when their Copper Chef pans turned useless soon after they bought it. A few of these complaints include:

“Pan was great for first month. A small part of the coating on the edge chipped off within a week, but this did not interfere with cooking. However, the pan lost its stick-free quality within two months of daily use. We very carefully followed cooking and cleaning instructions…”

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If you own a 2008-2013 Toyota Highlander vehicle, you may have noticed a clunk, pop, or knock-type noise when turning the steering wheel left or right. Don’t worry, it’s not just you! A significant number of consumers have complained that their Highlander vehicles are making these noises—ranging from interior rattles, to a popping noise when turning the steering wheel, to a “distinct clunk” when turning or accelerating the vehicle. As the vehicle gains more miles, consumers have noticed that the “clunk” becomes more and more audible. Below are just a few of the multitude of complaints describing the clunking, popping, and/or rattling noise consumers experience when turning their steering wheel in a Highlander:

 

While turning the steering I feel a klunk this happens always when [I turn] the wheel. Frustrated really need your help.

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This vehicle has a knocking or clunking sound when turning the steering wheel. This is a common complaint on Toyota Highlanders but vehicles when out of warranty. This is a defect in these vehicles and should be fixed by Toyota free of charge.

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The vehicle has around 37K miles and started to get a bump or thud sound when turning to right and turning over all begin to get sluggish. I took it to the [dealership] has in Houston and it was diagnosed with a drive shaft problem and required a expensive repair and front end alignment. I questioned the service rep as it seemed to be very low mileage for a issue researching it seems that this is a Highlander defect and should be covered by a recall. If this car had 80k or more miles I might be of a different opinion but this car is way too new to have an issue like this especially on such an important element like steering. This is an obvious engineering and manufacturing problem and a replacement part that will only have a 1 year warranty is not good enough.

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There is a clunking noise when turning at low speeds. My mechanic says there is a defect in the design of the steering shaft. He said this commonly occurs with this model Highlander, something supported by numerous complaints about the same issue. Toyota denies responsibility and won’t issue a recall, though it is a safety risk. Continue reading

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“This washer is supposed to be top of the line material!” This type of frustration has been voiced by a significant number of LG washer owners during the past few years. LG promotes their washers as “energy efficient” and tout their LG TrueBalance anti-vibration system as being “designed to reduce washer noise and vibration for smooth, quiet performance in any room of the house[.]” Unfortunately, LG washers and their TrueBalance technology has been anything but “top of the line.” Consumers around the country have observed LG washers continually running into “rebalancing” issues—generally identified by the error code “UE” flashing on the machine screen—that force consumers to pay for new control panels and/or software fixes, as well as causing the washers to use more water and energy than normal so as to avoid future “rebalancing” issues.

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Pictured: “rebalancing issues”

Ironically, the problems consumers are experiencing are the very problems that the TrueBalance technology was designed (and advertised) to address and resolve. Indeed, the “UE” error code signifying the LG washers’ breakdown may as well stand for “Unfulfilled Expectations.” To hear consumers tell it: Continue reading

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