As mobile smartphones have become more advanced, they have also become more fragile (the author does not remember being particularly worried when she dropped her Nokia 3310). With each advancement in security, screen quality, data speed, and so forth, something else is sacrificed—durability, size, and/or battery life. Most people with smartphones, such as Apple’s iPhone, have probably experienced an issue with their mobile phones at some point during ownership. Speaking from experience—the author of this blog post has cracked the screen of every smartphone she has ever owned.
Upon damaging their phone, many consumers look to third parties to conduct repairs, as such repairs are often significantly cheaper than repairs through the manufacturer.
One issue for which consumers have sought third party support is Touch ID sensor issues related to the iPhone 6 and 6s. For example, many have speculated that the Touch ID sensor feature on the new Apple iPhone 6 and 6s are prone to causing phone issues, such as the touch screen becoming unresponsive, the fingerprint sensor not registering when users are attempting to use it, and the home and lock buttons failing to work as expected.