Articles Posted in Product Defects

Published on:

trucks-300x197

If you own a GMC or Chevrolet vehicle, you may have noticed that the air conditioning is not…well…working. You are not alone, as a number of consumers have complained that their GMC and Chevrolet vehicles pumped out only hot air. Owners of the following vehicles have all been subject to this hot air problem:

  • 2015 Cadillac Escalade Models
  • 2014-2015 Chevrolet Silverado 1500
  • 2015 Chevrolet Suburban
  • 2015 Chevrolet Tahoe
  • 2014-2015 GMC Sierra 1500
  • 2015 GMC Yukon Models

Owners of GMC, Cadillac and Chevy trucks whose AC systems are no longer cooling and have taken their vehicles to a mechanic or dealership have all been told the same thing—there is a cracked refrigerant hose leaking Freon from the compressor to the condenser. If the A/C line cracks, it could spray oil and refrigerant onto the A/C compressor, making the source of the leak hard to identify.

truck-defect-300x225

Pictured: a crack in the compressor to condenser line

As it turns out, the AC system in Escalade, Silverado, Sierra, Yukon, Suburban, and Tahoe trucks stops working and ceases blowing cold air because of a defective bracket design affecting the A/C compressor and condenser line. The refrigerant hose is the “high pressure side” hose and sees about 350 psi pressure when the A/C is running. If the hose is not properly restrained—as is the case with the affected vehicles—one of the crimped metal fittings on the hose end may eventually start leaking due to the constant flexing of the hose in that location. Continue reading

Published on:

“This washer is supposed to be top of the line material!” This type of frustration has been voiced by a significant number of LG washer owners during the past few years. LG promotes their washers as “energy efficient” and tout their LG TrueBalance anti-vibration system as being “designed to reduce washer noise and vibration for smooth, quiet performance in any room of the house[.]” Unfortunately, LG washers and their TrueBalance technology has been anything but “top of the line.” Consumers around the country have observed LG washers continually running into “rebalancing” issues—generally identified by the error code “UE” flashing on the machine screen—that force consumers to pay for new control panels and/or software fixes, as well as causing the washers to use more water and energy than normal so as to avoid future “rebalancing” issues.

lg

Pictured: “rebalancing issues”

Ironically, the problems consumers are experiencing are the very problems that the TrueBalance technology was designed (and advertised) to address and resolve. Indeed, the “UE” error code signifying the LG washers’ breakdown may as well stand for “Unfulfilled Expectations.” To hear consumers tell it: Continue reading

Published on:

Generally, when you buy a car and are promised a feature—like air conditioning, satellite radio, or navigation—you expect that feature to continue to work/exist AFTER you take your car off the lot. Well, this expectation seems not to be shared by the people over at Mazda, as 2016 Mazda vehicle owners recently found out.

When consumers purchased a 2016 Mazda vehicle, real-time navigation software was one of the features of the vehicle they were buying (or at least that’s what they were led to believe). In early 2016, however, that very same software stopped functioning for all Mazda vehicles. Or, to hear 2016 Mazda owners tell it:

Wife and I picked up a 2016 CX-F about a month or so ago, I’ve noticed that the navigation is having a lot of problems keeping a lock on the car. I drove about 10 or 15 miles to my doctors office this morning and the whole time the nav was shoing me either 2 or 3 miles off the interstate or it was thinking I was on a different road completely. It did this the whole way there, even going on a long straight on the interstate it would suddenly jump me off the road and took minutes to lock back on. I checked the GPS information and it was showing 7 or 8 locked sats on me and at high accuracy. Continue reading

Published on:

ez-flo-1-300x200

Has your plumbing gone awry? Do any of your home appliances use water supply lines from EZ- FLO International, Inc.? Well, that may not be just a coincidence. According to a number of consumers, EZ-FLO water supply lines—the flexible tubing that is either covered with braided stainless steel or brass, or non-braided plastic, used to supply water to faucets, dishwashers, toilets, ice makers and other household fixtures—have been at the center of leaks around the country­­. These water supply lines often look like this:

ezflo-2-300x165

Considering the number of different places EZ-FLO water supply lines can be located throughout our homes, this is important information for any consumer! Comments for dishwasher supply lines include:

 

It has only been installed for 5 months and already the water line is leaking just before the connector. It was a slow drip and ruined our wood floors.

All 6 water supply lines that came leaked and had to be replaced by new ones bought at [L]owes, products were cheap but are not I got what I paid for, I wish I could return just the water lines but I don’t think amazon will allow me to do that. Don’t buy this product unless you only need the power cord.

Continue reading

Published on:

Have you installed Rhino Deck composite decking in your outdoor area?  If so, like many consumers, you were probably looking for a low maintenance alternative to wooden decking.  And you may have been sorely disappointed.

Homeowners around the country are reporting that Rhino Deck products are failing despite proper installation.  Worse, the manufacturer, Master Mark Plastic, is generally refusing to stand behind its product.

Here is what people are saying:

Published on:

Trim boards can be great, particularly on the outside of a home.  They add detail and elegance at a relatively low cost.  Homes throughout the country sport them, but that also means that trim board often is exposed to heavy rain, snow, wind and sunlight, all of which can cause wood to rot, decay, swell and, ultimately, develop mold.  Once rot sets in, you can almost push your finger through the board, which has probably become as soft as a wet sponge to the touch.  And rotting trim boards will do little to improve your home’s look or value.

Trim board manufactured by WindsorOne appears to be a prime culprit.  Homeowners have reported that WindsorOne begins to warp, swell and rot shortly after installation and within the warranty period:

Windsor Mill guarantees WindsorONE’s end and edge-gluing for 10 years and its primer for 5 years. Windsor Mill will replace, without charge, any WindsorONE product that is installed according to directions and fails to meet this warranty within that time. Such replacement is the exclusive remedy for breach of warranty with no consequential or other damages recoverable. Continue reading

Published on:

Relaxer products are notorious for containing lye – a caustic ingredient that can burn skin and damage hair.  So hundreds of thousands of consumers took the bait when L’Oréal introduced its “NO-LYE” product known as SoftSheen-Carson Optimum Amla Legend No-Mix, No-Lye Relaxer.

L’Oréal’s relaxer is prominently labeled “NO-LYE” to target consumers seeking a gentler alternative.  The Amla Legend line is promoted as a collection of nourishing products infused with Amla oil, a luxurious oil “derived from the Indian Amla superfruit known as the Gooseberry, a powerful antioxidant rich in vitamins, essential fatty acids and minerals.”  L’Oréal markets the Amla Legend relaxer as a “Rejuvenating Ritual” which will provide “fuller, silkier hair” and “respect for hair fiber integrity.”

Large numbers of women big to differ.  Dissatisfied customers from around the country have posted their grievances online.  For example, when we at the Blog last checked, more than 70% of reviewers at Amazon.com gave L’Oréal’s Amla Legend relaxer the lowest possible rating of one star.  Comments included:   Continue reading

Published on:

As loyal readers know, we here at The Blog are quite skeptical when it comes to hard-to-believe advertising claims.  The XHose? Too good to be true.  The FlexBelt? Looks like another fibber.  And now ….. the 5 Second Fix.  If you’re like us and watch even a few minutes of late night TV weekly, you’ve probably come across an ad for the 5 Second Fix – a supposed upgrade over traditional superglues that is “welded” with an ultraviolet light shortly after application, allowing you to “fix, fill and seal … in 5 second or less” and achieve a “durable permanent bond” and “everlasting repair.”  But don’t listen to us; hear it from the manufacturer itself:

I mean, you can’t argue with that ad? 5 Second Fix couldn’t actually be a scam or ripoff, right? I mean, look how well it works in that commercial?  But what if 5 Second Fix doesn’t work? Does that mean that 5 Second Fix’s marketing claims are completely bogus?  Unfortunately, our investigation suggests that 5 Second Fix simply doesn’t work as advertised and will not create a permanent bond.  In short, 5 Second Fix likely is a scam product intended to rip off customers for their hard-earned dollars.

As is often the case, Amazon.com tells most of the story.  48& of Amazon’s reviews for 5 Second Fix are ONE STAR.  ONE. STAR.  And although 28% of reviewers gave it 5-stars, other reviewers indicate that rating may be inflated by customers who provide a good review on Amazon in exchange for free, additional tubes of 5 Second Fix.  In other words, 5 Second Fix is using customers unaware they have been ripped off by a product that does not work in order to scam new customers with the exact same defective product!  Just look at some of these reviews: Continue reading

Published on:

For many consumers, warranty coverage is one of their primary concerns when spending thousands of dollars on a new mattress. Due to the expense involved—memory foam mattresses cost upwards of $5,000, and even traditional pillow-top mattresses retail for over $1,000—consumers want to know that they can depend on the manufacturer to repair or replace a mattress under warranty for years following purchase. Tempur-pedic and Sleep Number offer twenty-five-year warranties to entice consumers to purchase their products. Serta and Simmons—both of which are owned by the National Bedding Company—also offer long warranties ranging anywhere from 3 to 30 years and include no charge for replacements within the first 10 or so years of ownership.  These long-term warranties should give consumers as much comfort as the mattresses themselves!

Consumers report in droves, however, that Simmons and Serta routinely deny warranty coverage due to the presence of any stain, no matter how small or harmless, on a defective mattress. Don’t believe us? Just listen to some of the incredible stories from affected consumers (postings from www.consumeraffairs.com):

  • After owning a Serta “Beautyrest World Class Recharge Shakespeare Luxury Plush Pillow top Mattress” for about two years, and paying over $2000, the mattress was sagging. So I called Serta, and they send you a “sleep set inspection kit” where you have run a string across the dips in the mattress and take photos from different angles. After doing all this they agreed to replace the mattress. When their team arrived they said that they couldn’t take the mattress because of a small stain!! I called Serta, and was told that the stain voided the warranty because it wasn’t sanitary for their inspection team to open the mattress up and see where the mattress failed. The product was an inferior product with a huge manufacturers defect, and because of a small stain (barley visible) which had nothing to do with the sagging, was a loophole they used to void the warranty. I WILL NEVER BUY ANOTHER SERTA PRODUCT BECAUSE THEY DON’T STAND BEHIND IT!!!
  • We purchased this mattress between 2 and 3 years ago. It has not held up. There are sags and dips plus a back ache to people sleeping on it. It should be covered by a warranty issue except a small stain gets the Beautyrest folks off the hook. Never, never, would I buy from this manufacturer again. This was in our bedroom and we moved it to a guest room buying a replacement. Please note the Beautyrest replaced a mattress which had been in our room over 25 years. Since putting it in the guest room, two different guests mentioned waking up with a back ache. There are other options… Select one.

Continue reading

Published on:

Rock-hard, 6-pack abs … we all want them, right? If you love in America and watch enough late night television, you’ve probably seen commercials for everything from the “Ab Roller” to “8 Minute Abs” and everything in between. And it’s clear why—Americans want to look good, but due to our busy lifestyles we want to do as little as possible while still maximizing results. Enter the Flex Belt, Slendertone and Contour ab belt systems: wearable electrical-stimulation belts that tie around your stomach and force your abdominal muscles to contract repeatedly for anywhere from a few sections to a few minutes. Both products are manufactured by the same Ireland-based company and make identical promises: “TONE, TIGHTEN, FIRM AND STRENGTHEN YOUR ABS” … “Get strong, toned abs in weeks” . . . “Slendertone toning products include everything you need to tone, firm and strengthen your muscles. All Slendertone products are clinically proven to deliver results.” And according to the Flex Belt website:

The Flex Belt will stimulate all your major stomach muscles at the same time providing you with the perfect abdominal contraction – that means your upper abs, the lower abs and even your obliques are going to get worked from The Flex Belt… and it does all the work for you. You don’t have to worry about your form or come up with the time to get it done. The Flex Belt is clinically demonstrated to deliver firmer, stronger and more toned abdominal muscles while you are: at home, at work, watching TV, exercising, folding laundry, helping your kids with their homework, taking a walk… virtually anytime and anywhere.

In short, use the Flex Belt, Contour or Slendertone ab belts, and you can expect rock hard abs in a matter of weeks without any of the sit ups or crunches we all dread. The Flex Belt ads say it all. I mean, who wouldn’t want to look like these models with simply the “push of a button”: