Articles Posted in Product Defects

Published on:

How confident are you that your car’s brakes are functioning properly?  If you own a 2013-2015 Toyota Avalon or Avalon Hybrid; a 2012-2014 Toyota Camry Hybrid; or 2010-2015 Toyota Prius or Prius Plug-In, you may want to rethink your answer.  Many owners of these cars, some of which are Toyota’s most popular offerings, have noticed something is not right with their brakes.

Even Toyota has noticed the problem with the brakes on the Avalon, Camry and Prius because it appears Toyota may have implemented a limited warranty extension program, agreeing to provide necessary repairs free of charge or to reimburse consumers for money paid to repair the brake booster assembly on these cars.

2014-toyota-camry_100435921_l-1024x682

However, Toyota is not as generous as it appears because it is not going to reimburse consumers or perform the repairs unless customers experienced one of five brake system warnings, indicating the Diagnostic Trouble Codes C1391; C1252; C1256; or C1253.  This means Toyota is only going to fix a driver’s brake system after it has failed or malfunctioned, leaving drivers to wonder when their brakes may fail.

Many drivers complain about their car’s brakes being “too soft” or the brake assist and stability control not working when it should or initiating at times it should not.  This brake defect can result in an increased stopping distance or an inability to stop, and has caused accidents. Continue reading

Published on:

Do you or did you own a Lenovo Yoga, Ideapad or Thinkpad computer manufactured after 2008? Has the hinge on your computer broken off the screen? You are not alone: thousands of other Lenovo Yoga series computer owners across the country have experienced the same problems: Lenovo laptop hinges are predisposed to cracking for no reason whatsoever, and once a Lenovo hinge cracks or breaks, it often damages the screen itself and renders Lenovo laptops almost useless. Lenovo has known that the hinge on their computers were defective as early as 2008 (if not earlier) when customers complained about the problem either directly to Lenovo or indirectly through the Lenovo’s online forum.

Hinge-300x169

Lenovo claims “to deliver the unexpected – whether it’s a ThinkPad that can survive a sandstorm, a Yoga that’s the first 2-in-1 to flip and fold, or a smartphone that continually changes its shape and functions.” However, customers have witnessed that Lenovo products cannot withstand even daily use. (https://www.lenovo.com/us/en/about/innovation). But Lenovo owners had no reason to suspect that the laptop hinges would eventually crack, damaging the screen itself and depriving owners of a functioning computer for which they paid thousands of dollars. Indeed, consumers report the following to say about their Lenovo Yoga series laptops:

“I bought my notebook only last March… Didn’t notice that something was wrong with it until last week when I tried to close it (as per normal), that something [suddenly] snap/cracked. I was shocked to see that the hinge near the volume control had broken… I’m afraid the damage could also get worse as everytime I close it, there’s a clicking sound. Now, I have to send it for repair and they’re telling me that it needs to be tested to provide that it’s not customer induce damage, else I need to pay for the repair. I guess this is just a standard procedure for them but I really hope this test is reliable as I’ve never done anything to damage it. I sincerely hope they will also be able to fix it properly in the soonest possible time.” (https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Y510-Hinge-Problem/td-p/39066/page/2). Continue reading

Published on:

LG dryers are catching all the wrong things during operation.  The lint trap cover does not sit flush on the machines and this protrusion can cause a host of issues.  A similar issue is already the subject of a lawsuit involving dryers manufactured by LG, but this problem exists in the LG branded dryers as well.

Sometimes customers’ clothes are caught on the protrusion of the lint trap cover, and often times the garment is ruined as a result.  Sometimes the piece of clothing that the lint trap catches also catches the other clothes in the dryer, resulting in an entangled mess of clothes that are not drying properly and often ruined.  It is also possible that the small protrusion causes an excessive accumulation of lint in the dryer. Does any of this sound familiar to you?

“I am having the SAME EXACT ISSUE with the dryer lint filter! It is catching and RUINING many clothes. Or, an item will get caught on the right side of the filter and spin for the entire cycle, catching all other items and twisting them into a demented amalgamation of LG DRYER TORNADO HELL! HELP!!!!!! Nothing is blocking the lint screen or anything down below it! It just will not fit properly and it is bizarre!!!!” – LG Dryer Customer –

Customers are befuddled by the cause of the issue because there does not appear to be any explanation for why the problem exists.  Most customers explain that the lint trap or lint screen slides into the LG dryer without a problem and that there are no objects preventing the lint screen from fully inserting into place.  This is because the lint screen covers are defective and do not fit properly into the LG dryers. Continue reading

Published on:

ge1-300x299

GE Washers are touted as “reliable,” and “efficient, with advanced technologies and superior settings” that save consumers “time and money.” This bluster from GE, however, is more than a bit disingenuous, as numerous GE Top Loading Washers have suffered from defects that cause them to be excessively loud during the spin cycle operation, as well as shake, vibrate and “walk,” or move away from its dedicated space. Other complaints include that the GE Washers do not spin, agitate, complete cycles, or that they stop mid cycle and drain too early. These defects can cause a GE Washer to take hours to complete a load of laundry, as the loads can become unbalanced (“out of balance” or “OOB”), which causes the machine to vibrate and shake, interrupting various cycles. These defects not only cause the GE Washers to become extremely loud, shake, “walk” and vibrate, but also to fail to fully complete their cycles, resulting in unwashed clothes. The defect effects the following models:

 

·         GTWN7450D ·         GTWN8255D ·         GHWN8355D
·         GTWN7450H ·         GHWN8350D ·         GHWS8355H
·         GTAN8250D ·         GHWS8350H ·         GTWS8355H
·         GTWN8250D ·         GTWS8350H ·         GTAS8450D
·         GTWS8450D ·         GTAS8655D ·         GTWS8655D
·         GTWS8455D ·         GTWS8650D ·         GTW680BSJ4WS
·         GTW460AMJ0WW ·         GTW485ASJ0WS ·         GTW490ACJ0WS
·         GTW460ASJ0WW ·         GTW485ASJ1WS ·         GTW490ACJ0WW
·         GTW460AMJ2WW ·         GTW680BSJ0WS ·         GTW490ACJ1WS
·         GTW460AMJ3WW ·         GTW680BSJ1WS ·         GTW490ACJ1WW
·         GTW220ACK0WW ·         GTW460ASJ0WW ·         GTW460ASJ5WW
·         GTW220ACK1WW ·         GTW460ASJ1WW ·         GTW460ASJ6WW
·         GTW220ACK2WW ·         GTW460ASJ2WW ·         GTW485ASJ0WS
·         GTW330ASK0WW ·         GTW460ASJ3WW ·         GTW485ASJ0WW
·         GTW330ASK1WW ·         GTW460ASJ4WW ·         GTW485ASJ1WS
·         GTW490ACJ0WS ·         GTW490ACJ2WS ·         GTW485ASJ2WS
·         GTW490ACJ0WW ·         GTW490ACJ2WW ·         GTW485ASJ3WS
·         GTW490ACJ1WS ·         GTW490ACJ3WS ·         GTW680BSJ0WS
·         GTW490ACJ1WW ·         GTW490ACJ3WW ·         GTW680BSJ1WS
·         HTW200ASK0WW ·         HTW240ASK0WS ·         GTW680BSJ2WS
·         HTW200ASK1WW ·         HTW240ASK1WS ·         GTW680BSJ3WS
·         GTW220ACK3WW ·         GTW680BSJ5WS ·         GTW490ACJ5WW
·         GTW330ASK2WW ·         GTW685BPL0DG ·         GTW750CSL0WS
·         GTW460ASJ7WW ·         GTW685BSL0WS ·         HTW200ASK2WW
·         GTW485ASJ4WS ·         GTW750CPL0DG ·         HTW240ASK2WS
·         GTW220ACK1 – 4 ·         GTW490ACJ0 – 4 ·         GTW750CPL0DG
·         GTW330ASK0 – 3 ·         GTW680BPL0 ·         GTW750CSL0WS
·         GTW460AMJ0 – 4 ·         GTW680BSJ0 – 5 ·         HTW200ASK0 – 3
·         GTW460ASJ0 – 8 ·         GTW685BPL0DG ·         HTW240ASK0 – 3
·         GTW485ASJ0 – 4 ·         GTW685BSL0WS  

 

Typical repairs for the excessive noise, shaking, or vibration typically involve replacing the tub bearing, which tends to come loose and exacerbate the symptoms. GE has also attempted to fix the defects by issuing software updates for the defective washers—including updates on August 4, 2016, December 16, 2017, and July 13, 2018—but none of the updates have resolved the excessive noise, shaking, or vibration GE top loading washers experience.

ge2

Pictured: “out-of-balance issues”

To hear consumers tell it:

I have had this washer just over a year. Why you shouldn’t buy this model: it takes forever to wash a load. It stops constantly to “check” the water level. It is loud. My home office is right beside the laundry room – has been for years. It is loud for every cycle. The clothes come out a tangled mess. Socks in sleeves and wadded all together. Everything needs ironed. The clothes come out with soap on them. (We put soap in 1st and add extra water.) I can’t open the lid without it stopping the washer and having to restart it. It has a musty smell when not in use. I have run vinegar through the lines and empty loads, in 30+years- I have never smelled stale water from the washer. Continue reading

Published on:

Did you buy a Copper Chef pan? Are you frustrated that the “non-stick coating” wore away extremely quickly or never worked in the first place, making it extremely difficult to cook even the simplest of meals? You’re not alone: hundreds of consumers report that Copper Chef pans are defective do not work as advertised. Food sticks to the pan, the coating wears away, and customers are left with expensive pans for which they paid a premium price.

Copper Chef markets itself as a maker of “revolutionary” non-stick, no cleanup pans that will be used for “everyday cooking”. Their products sound extremely useful to many consumers. However, many consumers were left disappointed when their Copper Chef pans turned useless soon after they bought it. A few of these complaints include:

“Pan was great for first month. A small part of the coating on the edge chipped off within a week, but this did not interfere with cooking. However, the pan lost its stick-free quality within two months of daily use. We very carefully followed cooking and cleaning instructions…”

Published on:

Decks often are the focal point of your backyard space—an outdoor living room to enjoy during nice weather. Decks also are an expensive investment, and most homeowners take steps to protect it by staining their decks to protect it from the elements, extend its life and beautify their outdoor space.

Maybe you finally decided this summer was the time to re-stain your deck.  Maybe you just built and stained the deck recently.  Either way, you took the time out of your weekend or maybe, you even took a few days off of work to properly apply the stain you bought, which has a nice, long warranty.  Now it’s Saturday morning, the weather is nice and comfortable, and you decide to enjoy your morning’s coffee out on your deck.  But when you go out back, all you see is the stain chipping, cracking, and peeling off of your deck.  And there is nothing worse than when your deck starts cracking, chipping, peeling, or losing its color long before a stain is supposed to fail.

“How can this be? The stain came with a multi-year warranty,” you think to yourself. You stained your deck just last year.  Your deck should not already have the chips and cracks it has.  Maybe part of the stain is peeling away entirely.  The bottom line is, this should not be happening to your nicely stained deck.  Unfortunately, many customers who stained their decks or fences with Olympic MAXIMUM Stain + Sealant in One – Semi-Transparent and Olympic MAXIMUM Stain + Sealant in One – Toner stains report cracking, chipping, peeling or fading long before the warranty expires.

olympic-1-300x300 olympic-2-293x300

Olympic guarantees its MAXIMUM-brand stains will prevent water damage and graying for a minimum of six years (Semi-Transparent) and four years (Toner) on decks and eight years (Semi-Transparent) and six years (Toner) on fences and siding.  These are bold warranties for stains that are cracking, chipping, and peeling on many customers’ decks and fences within a year of application.  Frankly, the product cannot meet Olympic’s lofty guarantees. Continue reading

Published on:

If you own a Nissan Altima 2013-2016 model, you may have noticed some bad vibrations coming from under the hood. Consumers have complained about problems in the Altima’s Continuously Variable Transmission (CVT), where the car will shudder and jerk, especially at low speeds.  Unlike conventional manual or automatic transmission, CVT does not involving shifting gears when changing speeds.

cvt-300x225

CVT vehicles have been touted for improved gas mileage compared to automatic and manual vehicles, as well as its smooth, gearless ride.  But consumers have reported that the car gets loud when reaching highway speeds, and unreliably sputters at low speeds.

Owners have observed that CVT causes jerking in the car, which also causes the car to struggle to reach full speed on highways, and has led to the car stalling.  Consumers have also complained that RPMs will spike while driving at relatively constant speeds. See the screenshots from the video below:

Published on:

Does it feel like your Hyundai Elantra engine is a ticking time bomb? If you drive a 2011-2016 Hyundai Elantra you may have noticed that the engine makes a loud ticking noise. Users have observed that the 1.8 L 4-cylinder “Nu” Engine that Hyundai began using in 2011 has regularly failed its owners.

Elantra-Engine-300x188

Vehicle Engine

In addition to the Elantra, the defects plaguing the Hyundai Nu engine affect the following Hyundai and Kia vehicles: 2011–2018 Hyundai Elantra; 2012–2018 Hyundai i30; 2013–2018 Kia Forte; 2014–2018 Hyundai Mistra; 2012–2018 Kia Soul; 2012–2018 Hyundai i40; 2014–2018 Kia Sportage; 2014–2018 Kia Optima; 2015–2018 Hyundai Tucson.

This clicking noise has been observed in some cases as early as when the owner drives the car off the dealer lot.  The clicking noise generally comes from the passenger side of the engine.  The ticking sound in Hyundai and Kia engines gets more prominent as the driver accelerates. One consumer reported that the car “vibrates” so much that a bottle of water will start splashing around in the cup holder, and others have even reported that the steering wheel will vibrate. Consumers have pointed out that the shaking becomes worse when the heater or air conditioning is turned on.  Owners have also noticed hearing clicking sounds after the car is turned off.  Most importantly, Hyundai and Kia owners experiencing engine and transmission issues in Vehicles like the 2013 Elantra have reported the car shutting down when stuck idle in traffic.  Continue reading

Published on:

highlander-300x169

If you own a 2008-2013 Toyota Highlander vehicle, you may have noticed a clunk, pop, or knock-type noise when turning the steering wheel left or right. Don’t worry, it’s not just you! A significant number of consumers have complained that their Highlander vehicles are making these noises—ranging from interior rattles, to a popping noise when turning the steering wheel, to a “distinct clunk” when turning or accelerating the vehicle. As the vehicle gains more miles, consumers have noticed that the “clunk” becomes more and more audible. Below are just a few of the multitude of complaints describing the clunking, popping, and/or rattling noise consumers experience when turning their steering wheel in a Highlander:

 

While turning the steering I feel a klunk this happens always when [I turn] the wheel. Frustrated really need your help.

***

This vehicle has a knocking or clunking sound when turning the steering wheel. This is a common complaint on Toyota Highlanders but vehicles when out of warranty. This is a defect in these vehicles and should be fixed by Toyota free of charge.

***

The vehicle has around 37K miles and started to get a bump or thud sound when turning to right and turning over all begin to get sluggish. I took it to the [dealership] has in Houston and it was diagnosed with a drive shaft problem and required a expensive repair and front end alignment. I questioned the service rep as it seemed to be very low mileage for a issue researching it seems that this is a Highlander defect and should be covered by a recall. If this car had 80k or more miles I might be of a different opinion but this car is way too new to have an issue like this especially on such an important element like steering. This is an obvious engineering and manufacturing problem and a replacement part that will only have a 1 year warranty is not good enough.

***

There is a clunking noise when turning at low speeds. My mechanic says there is a defect in the design of the steering shaft. He said this commonly occurs with this model Highlander, something supported by numerous complaints about the same issue. Toyota denies responsibility and won’t issue a recall, though it is a safety risk. Continue reading

Published on:

Do you own a Kenmore oven?  Does your Kenmore oven have a model number stating with 790? If so, you may be at risk of the oven door shattering, as numerous other consumers have found out.  Indeed, the problem has gotten so bad that the Consumer Product Safety Commission, having received so many complaints, issued a statement requesting that the government to act and cause Kenmore to recall the ovens.  Just a few of these complaints include:

Kenmore oven Model 790.9745 – We purchased our house in July 2014 and didn’t notice at the time that the front glass of the oven was missing. We ordered a new glass front, installed it and a few months later, the front glass exploded and went all over the kitchen. Then we realized that must have been why the glass was missing when we bought the house. We replaced the glass again and the other day the same thing happened. Three times in three years. Each time someone was standing near the oven while it was baking at 350 degrees when the glass exploded. We were lucky no one got hurt.

***

On opening the Kenmore convection wall oven door, the handle was loose and when I pulled on it, the entire glass door shattered, cutting my hand, ruining food on the counter, spraying glass as far as 12′ from the oven. Using a whisk broom, regular broom and the vacuum, we were able to get most of the glass up and then we washed all of the kitchen rugs. If a small child or one of our pets had been next to me, some serious harm may have resulted. I have read about other customers having this problem and that replacing the door is not a safe option – it can happen again. It’s a serious design flaw.

***

This is the 3rd time I had sears out to fix stove. 1st glass blew out (scratched the whole inside 2nd circuit board/ and now again the circuit board. When you use self cleaning more than 3 times blows board. All in all I have been without the use of my stove about eight weeks. When you call for service and you give them error code. They come out (waiting a week or longer) without parts and you have to wait another 2 weeks for them to fix. Just wish they would credit me and let me buy another brand. This stove is only 1 year old. Very unhappy.

***

When opening oven door on Kenmore wall oven, handle fell off one side and glass door exploded into me. There were shards of glass everywhere, even countertops, and I had a small cut on my foot. The company is sending a repairman who we have to pay $250, despite all the phone calls and emails to corporate. We feel this was a defective piece of equipment, and seeing several other complaints of similar happenings, I feel we should not have to pay for service call or the repair/replacement. I will never buy Kenmore products again after this incident. And will do my best to spread the word.

***

Kenmore Ultra Bake Oven – So apparently this is a thing with Kenmore ovens? I was not in the kitchen when I heard a pop followed by lots of crackling. No one was near the oven, thank god. The oven is 8 years old, but we really don’t use it often and do not treat it roughly. There is no good reason why an oven door should explode. This seems to be a well-known problem and yet there are no consumer warnings on new ovens and no recalls that I can find. These ovens are dangerous and should not be in people’s homes. Kenmore should take responsibility for creating an inferior product instead of blaming this obvious defect on consumer use. Very disappointed.

 

Moreover, people have posted pictures of these incidents:

oven-1-225x300 oven-2-300x224 Continue reading