Articles Posted in Consumer Fraud

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Do you or did you own an iPhone 7 or 7Plus? Has your phone started to display a grayed out Voice Memos icon, a grayed out “speaker” button during phone calls, or intermittent freezing? Has the problem devolved into the phone getting stuck on the Apple logo instead of powering on? Then your iPhone may be suffering to something known as “loop disease.” Don’t worry though, as you are not alone!

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Thousands of other iPhone 7 and 7Plus owners across the country have been experiencing the same problems with this “loop disease.” The loop disease can be identified by an audible static while attempting to use the speakers on one’s iPhone. The effects of the loop disease, however, can reach far beyond a disruption in an iPhone’s audio performance—the loop disease can also cause the iPhone to struggle to turn on and a failure of the Voice Memo application.

Apple has known about this problem for at least a year, as Vice News did a feature on the problem. Moreover, customers complained across a multitude of platforms, including on online forums, with technicians, and on Apple’s own website. Comments include: Continue reading

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Did you buy a Copper Chef pan? Are you frustrated that the “non-stick coating” wore away extremely quickly or never worked in the first place, making it extremely difficult to cook even the simplest of meals? You’re not alone: hundreds of consumers report that Copper Chef pans are defective do not work as advertised. Food sticks to the pan, the coating wears away, and customers are left with expensive pans for which they paid a premium price.

Copper Chef markets itself as a maker of “revolutionary” non-stick, no cleanup pans that will be used for “everyday cooking”. Their products sound extremely useful to many consumers. However, many consumers were left disappointed when their Copper Chef pans turned useless soon after they bought it. A few of these complaints include:

“Pan was great for first month. A small part of the coating on the edge chipped off within a week, but this did not interfere with cooking. However, the pan lost its stick-free quality within two months of daily use. We very carefully followed cooking and cleaning instructions…”

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Decks often are the focal point of your backyard space—an outdoor living room to enjoy during nice weather. Decks also are an expensive investment, and most homeowners take steps to protect it by staining their decks to protect it from the elements, extend its life and beautify their outdoor space.

Maybe you finally decided this summer was the time to re-stain your deck.  Maybe you just built and stained the deck recently.  Either way, you took the time out of your weekend or maybe, you even took a few days off of work to properly apply the stain you bought, which has a nice, long warranty.  Now it’s Saturday morning, the weather is nice and comfortable, and you decide to enjoy your morning’s coffee out on your deck.  But when you go out back, all you see is the stain chipping, cracking, and peeling off of your deck.  And there is nothing worse than when your deck starts cracking, chipping, peeling, or losing its color long before a stain is supposed to fail.

“How can this be? The stain came with a multi-year warranty,” you think to yourself. You stained your deck just last year.  Your deck should not already have the chips and cracks it has.  Maybe part of the stain is peeling away entirely.  The bottom line is, this should not be happening to your nicely stained deck.  Unfortunately, many customers who stained their decks or fences with Olympic MAXIMUM Stain + Sealant in One – Semi-Transparent and Olympic MAXIMUM Stain + Sealant in One – Toner stains report cracking, chipping, peeling or fading long before the warranty expires.

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Olympic guarantees its MAXIMUM-brand stains will prevent water damage and graying for a minimum of six years (Semi-Transparent) and four years (Toner) on decks and eight years (Semi-Transparent) and six years (Toner) on fences and siding.  These are bold warranties for stains that are cracking, chipping, and peeling on many customers’ decks and fences within a year of application.  Frankly, the product cannot meet Olympic’s lofty guarantees. Continue reading

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If you own a 2008-2013 Toyota Highlander vehicle, you may have noticed a clunk, pop, or knock-type noise when turning the steering wheel left or right. Don’t worry, it’s not just you! A significant number of consumers have complained that their Highlander vehicles are making these noises—ranging from interior rattles, to a popping noise when turning the steering wheel, to a “distinct clunk” when turning or accelerating the vehicle. As the vehicle gains more miles, consumers have noticed that the “clunk” becomes more and more audible. Below are just a few of the multitude of complaints describing the clunking, popping, and/or rattling noise consumers experience when turning their steering wheel in a Highlander:

 

While turning the steering I feel a klunk this happens always when [I turn] the wheel. Frustrated really need your help.

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This vehicle has a knocking or clunking sound when turning the steering wheel. This is a common complaint on Toyota Highlanders but vehicles when out of warranty. This is a defect in these vehicles and should be fixed by Toyota free of charge.

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The vehicle has around 37K miles and started to get a bump or thud sound when turning to right and turning over all begin to get sluggish. I took it to the [dealership] has in Houston and it was diagnosed with a drive shaft problem and required a expensive repair and front end alignment. I questioned the service rep as it seemed to be very low mileage for a issue researching it seems that this is a Highlander defect and should be covered by a recall. If this car had 80k or more miles I might be of a different opinion but this car is way too new to have an issue like this especially on such an important element like steering. This is an obvious engineering and manufacturing problem and a replacement part that will only have a 1 year warranty is not good enough.

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There is a clunking noise when turning at low speeds. My mechanic says there is a defect in the design of the steering shaft. He said this commonly occurs with this model Highlander, something supported by numerous complaints about the same issue. Toyota denies responsibility and won’t issue a recall, though it is a safety risk. Continue reading

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“This washer is supposed to be top of the line material!” This type of frustration has been voiced by a significant number of LG washer owners during the past few years. LG promotes their washers as “energy efficient” and tout their LG TrueBalance anti-vibration system as being “designed to reduce washer noise and vibration for smooth, quiet performance in any room of the house[.]” Unfortunately, LG washers and their TrueBalance technology has been anything but “top of the line.” Consumers around the country have observed LG washers continually running into “rebalancing” issues—generally identified by the error code “UE” flashing on the machine screen—that force consumers to pay for new control panels and/or software fixes, as well as causing the washers to use more water and energy than normal so as to avoid future “rebalancing” issues.

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Pictured: “rebalancing issues”

Ironically, the problems consumers are experiencing are the very problems that the TrueBalance technology was designed (and advertised) to address and resolve. Indeed, the “UE” error code signifying the LG washers’ breakdown may as well stand for “Unfulfilled Expectations.” To hear consumers tell it: Continue reading

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