Articles Posted in Consumer Fraud

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Everyday life has changed drastically since the COVID-19 pandemic has enveloped the world.  As states and countries move to address the pandemic, countless live events have been canceled.  As a result, thousands of StubHub, Inc. customers have discovered that StubHub is no longer refunding the purchase price for tickets to canceled events, after changing its policies to deny users the refund they expected to receive.

StubHub was founded in 2000, and it has quickly grown into the “largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries.”  StubHub created the secondary ticketing sponsorship category by partnering with professional sports teams and leagues, universities, and entertainment venues to become the exclusive secondary ticket partner for those entities.  Today there are few, if any, events that you cannot purchase a ticket to through Stubhub.com.

stubhub-300x150One of the biggest reasons consumers purchase secondhand tickets through StubHub is because the company claims that “every order is 100% guaranteed” through its FanProtect policy.  Sports fans and concert-goers use StubHub for its transparency and its trusted marketplace.

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Perhaps no other style of car is more synonymous with family life in the United States than the minivan. Millions of American families trust their minivans to transport their family safely every single day. Unfortunately, Chrysler Town & Country and Dodge Grand Caravans, two of the most recognizable and popular minivans, may suffer from a dangerous defect affecting the cars’ door lock systems.

Model year 2015 to 2020 Chrysler Town & Country and Dodge Grand Caravans may suffer from the defect. Despite longstanding complaints from owners of the vehicles, Chrysler and Dodge have done nothing to address this issue.

Dodge Grand Caravan discontinued | Fox News
The most common complaint by owners is that the sliding doors are locked shut and that they are unable to open the doors. Customers are unable to unlock the doors either manually or electronically. This could be a terrifying situation should the passengers ever need to exit the vehicle in case of an emergency.

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The stock market rebounded in historic fashion on March 2, 2020 after a week of losses.  The Dow Jones made its biggest point gain ever, and each of the major indices saw gains over 4 percent.  However, when the market opened on Monday, users of the popular investing app, Robinhood were unable to capitalize on the market’s big day because the brokerage firm and trading platform was inoperable for nearly the entire trading day.

Robinhood-picThe platform began experiencing problems at  9:33 AM ET—three minutes after the market open and before most of the day’s gains occurred.

Users that had planned for a market rebound were essentially stuck watching the rebound happen while being unable to execute the necessary trades.  Other investors have posted pictures of their losses, some totaling as much as $500,000.  Some traders, such as those holding options positions, as well as those holding long volatility products, suffered enormous losses that day because they were not able to trade and their positions essentially rotted on a broken platform.

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How confident are you that your car’s brakes are functioning properly?  If you own a 2013-2015 Toyota Avalon or Avalon Hybrid; a 2012-2014 Toyota Camry Hybrid; or 2010-2015 Toyota Prius or Prius Plug-In, you may want to rethink your answer.  Many owners of these cars, some of which are Toyota’s most popular offerings, have noticed something is not right with their brakes.

Even Toyota has noticed the problem with the brakes on the Avalon, Camry and Prius because it appears Toyota may have implemented a limited warranty extension program, agreeing to provide necessary repairs free of charge or to reimburse consumers for money paid to repair the brake booster assembly on these cars.

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However, Toyota is not as generous as it appears because it is not going to reimburse consumers or perform the repairs unless customers experienced one of five brake system warnings, indicating the Diagnostic Trouble Codes C1391; C1252; C1256; or C1253.  This means Toyota is only going to fix a driver’s brake system after it has failed or malfunctioned, leaving drivers to wonder when their brakes may fail.

Many drivers complain about their car’s brakes being “too soft” or the brake assist and stability control not working when it should or initiating at times it should not.  This brake defect can result in an increased stopping distance or an inability to stop, and has caused accidents. Continue reading

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Do or did you own a home or structure with CertainTeed Symphony shingles or CertainTeed fiberglass Horizon shingles installed on the roof? Are your CertainTeed Symphony shingles blistering, warping, or fading? Are your CertainTeed fiberglass Horizon shingles cracking, curling, losing granules, or otherwise not performing as you expected? You are not alone: CertainTeed customers across the country have experienced the same problems.

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CertainTeed gave customers and those in the construction industry a number of reasons to choose their shingles. CertainTeed assured customers that they support their roofing products with the “strongest warranty protection available.” Additionally, CertainTeed advertised their Symphony shingles’ “incredible strength,” “remarkable durability,” “excellent weathering capabilities,” and “U.V. fade resistant surface technology for superior color stability.” It is no wonder so many customers purchased CertainTeed’s Symphony shingles and fiberglass Horizon shingles.

Despite CertainTeed’s lofty claims, Symphony shingles and fiberglass Horizon shingles have suffered from defects that cause them to prematurely fail. These problems can also cause damage to underlying homes and structures. CertainTeed customers are therefore forced to repair or replace their shingles far sooner than CertainTeed’s warranties promise. A similar problem has previously been the subject of a lawsuit involving other shingles manufactured by CertainTeed, but this problem of premature failure exists in CertainTeed’s Symphony shingles and fiberglass Horizon shingles as well.

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Do you or did you own a Lenovo Yoga, Ideapad or Thinkpad computer manufactured after 2008? Has the hinge on your computer broken off the screen? You are not alone: thousands of other Lenovo Yoga series computer owners across the country have experienced the same problems: Lenovo laptop hinges are predisposed to cracking for no reason whatsoever, and once a Lenovo hinge cracks or breaks, it often damages the screen itself and renders Lenovo laptops almost useless. Lenovo has known that the hinge on their computers were defective as early as 2008 (if not earlier) when customers complained about the problem either directly to Lenovo or indirectly through the Lenovo’s online forum.

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Lenovo claims “to deliver the unexpected – whether it’s a ThinkPad that can survive a sandstorm, a Yoga that’s the first 2-in-1 to flip and fold, or a smartphone that continually changes its shape and functions.” However, customers have witnessed that Lenovo products cannot withstand even daily use. (https://www.lenovo.com/us/en/about/innovation). But Lenovo owners had no reason to suspect that the laptop hinges would eventually crack, damaging the screen itself and depriving owners of a functioning computer for which they paid thousands of dollars. Indeed, consumers report the following to say about their Lenovo Yoga series laptops:

“I bought my notebook only last March… Didn’t notice that something was wrong with it until last week when I tried to close it (as per normal), that something [suddenly] snap/cracked. I was shocked to see that the hinge near the volume control had broken… I’m afraid the damage could also get worse as everytime I close it, there’s a clicking sound. Now, I have to send it for repair and they’re telling me that it needs to be tested to provide that it’s not customer induce damage, else I need to pay for the repair. I guess this is just a standard procedure for them but I really hope this test is reliable as I’ve never done anything to damage it. I sincerely hope they will also be able to fix it properly in the soonest possible time.” (https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Y510-Hinge-Problem/td-p/39066/page/2). Continue reading

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LG dryers are catching all the wrong things during operation.  The lint trap cover does not sit flush on the machines and this protrusion can cause a host of issues.  A similar issue is already the subject of a lawsuit involving dryers manufactured by LG, but this problem exists in the LG branded dryers as well.

Sometimes customers’ clothes are caught on the protrusion of the lint trap cover, and often times the garment is ruined as a result.  Sometimes the piece of clothing that the lint trap catches also catches the other clothes in the dryer, resulting in an entangled mess of clothes that are not drying properly and often ruined.  It is also possible that the small protrusion causes an excessive accumulation of lint in the dryer. Does any of this sound familiar to you?

“I am having the SAME EXACT ISSUE with the dryer lint filter! It is catching and RUINING many clothes. Or, an item will get caught on the right side of the filter and spin for the entire cycle, catching all other items and twisting them into a demented amalgamation of LG DRYER TORNADO HELL! HELP!!!!!! Nothing is blocking the lint screen or anything down below it! It just will not fit properly and it is bizarre!!!!” – LG Dryer Customer –

Customers are befuddled by the cause of the issue because there does not appear to be any explanation for why the problem exists.  Most customers explain that the lint trap or lint screen slides into the LG dryer without a problem and that there are no objects preventing the lint screen from fully inserting into place.  This is because the lint screen covers are defective and do not fit properly into the LG dryers. Continue reading

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Do you or did you own an iPhone 7 or 7Plus? Has your phone started to display a grayed out Voice Memos icon, a grayed out “speaker” button during phone calls, or intermittent freezing? Has the problem devolved into the phone getting stuck on the Apple logo instead of powering on? Then your iPhone may be suffering to something known as “loop disease.” Don’t worry though, as you are not alone!

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Thousands of other iPhone 7 and 7Plus owners across the country have been experiencing the same problems with this “loop disease.” The loop disease can be identified by an audible static while attempting to use the speakers on one’s iPhone. The effects of the loop disease, however, can reach far beyond a disruption in an iPhone’s audio performance—the loop disease can also cause the iPhone to struggle to turn on and a failure of the Voice Memo application.

Apple has known about this problem for at least a year, as Vice News did a feature on the problem. Moreover, customers complained across a multitude of platforms, including on online forums, with technicians, and on Apple’s own website. Comments include: Continue reading

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Did you buy a Copper Chef pan? Are you frustrated that the “non-stick coating” wore away extremely quickly or never worked in the first place, making it extremely difficult to cook even the simplest of meals? You’re not alone: hundreds of consumers report that Copper Chef pans are defective do not work as advertised. Food sticks to the pan, the coating wears away, and customers are left with expensive pans for which they paid a premium price.

Copper Chef markets itself as a maker of “revolutionary” non-stick, no cleanup pans that will be used for “everyday cooking”. Their products sound extremely useful to many consumers. However, many consumers were left disappointed when their Copper Chef pans turned useless soon after they bought it. A few of these complaints include:

“Pan was great for first month. A small part of the coating on the edge chipped off within a week, but this did not interfere with cooking. However, the pan lost its stick-free quality within two months of daily use. We very carefully followed cooking and cleaning instructions…”

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Decks often are the focal point of your backyard space—an outdoor living room to enjoy during nice weather. Decks also are an expensive investment, and most homeowners take steps to protect it by staining their decks to protect it from the elements, extend its life and beautify their outdoor space.

Maybe you finally decided this summer was the time to re-stain your deck.  Maybe you just built and stained the deck recently.  Either way, you took the time out of your weekend or maybe, you even took a few days off of work to properly apply the stain you bought, which has a nice, long warranty.  Now it’s Saturday morning, the weather is nice and comfortable, and you decide to enjoy your morning’s coffee out on your deck.  But when you go out back, all you see is the stain chipping, cracking, and peeling off of your deck.  And there is nothing worse than when your deck starts cracking, chipping, peeling, or losing its color long before a stain is supposed to fail.

“How can this be? The stain came with a multi-year warranty,” you think to yourself. You stained your deck just last year.  Your deck should not already have the chips and cracks it has.  Maybe part of the stain is peeling away entirely.  The bottom line is, this should not be happening to your nicely stained deck.  Unfortunately, many customers who stained their decks or fences with Olympic MAXIMUM Stain + Sealant in One – Semi-Transparent and Olympic MAXIMUM Stain + Sealant in One – Toner stains report cracking, chipping, peeling or fading long before the warranty expires.

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Olympic guarantees its MAXIMUM-brand stains will prevent water damage and graying for a minimum of six years (Semi-Transparent) and four years (Toner) on decks and eight years (Semi-Transparent) and six years (Toner) on fences and siding.  These are bold warranties for stains that are cracking, chipping, and peeling on many customers’ decks and fences within a year of application.  Frankly, the product cannot meet Olympic’s lofty guarantees. Continue reading

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