Appliance Defect Category Archives — Consumer Class Lawyers Blog Published by Philadelphia Business Attorneys — Cafferty Clobes Meriwether & Sprengel LLP

Published on: March 10, 2022

Samsung Dishwashers: Actual or Phantom Leaks, Tubs that Won’t Drain and the “LC” Error Code

By Cafferty Clobes Meriwether & Sprengel LLP

Appliance-related water damage can be EXPENSIVE. In 2021, the average water-related insurance claim totaled more than $11,000. And where water damage is afoot, dishwashers are a prime suspect. But as Entrusted, a water restoration company explains, “a dishwasher is designed to work for only 10 years. “ Ignore the “only” – 10 years is what matters. New dishwashers simply shouldn’t leak. And, in fact, most don’t. But owners of Samsung Dishwashers report that not only do Samsung Dishwashers leak – Samsung Dishwashers also display an LC error code that supposedly signals a leak only to discover they can’t find one, or that the tub still is full of water because their Samsung Dishwasher has shut-off mid-cycle and won’t drain, only to start leaking thereafter.

Let’s start with the biggest risk: a leaking dishwasher. Samsung Dishwasher owners have taken to retailer websites en masse to report that Samsung Dishwashers begin to leak shortly after the warranty has expired. A Samsung Dishwasher owner posting under the ever-appropriate handle “Disappointed” reports that his Samsung Dishwasher.

Doesn’t clean, Doesn’t dry, Doesn’t drain – always water puddled inside and now it started leaking on the outside on my kitchen floor. Only had this dishwasher for 18 months!!!

Not 18 years; not even 10 years; 18 MONTHS. And he’s not alone. Numerous other Samsung Dishwasher owners report considerable leaking well inside their Samsung Dishwasher’s service life. User NinaW made similar claims: Continue reading

Published on: March 9, 2022

Defective Frigidaire Dishwashers Are a Pandora’s Box of Problems

By Cafferty Clobes Meriwether & Sprengel LLP

Frigidaire-brand appliances manufactured by Electrolux have long been considered “luxury” items. Although less expensive than premium brands like Viking, Frigidaire sells appliances like its dishwashers at a considerable premium over competitive offerings. Unfortunately, Frigidaire dishwashers simply do not live up to the hype as consumers report a slew of errors, defects and broken parts that lead Frigidaire dishwashers to break, if not become completely inoperable.

According to consumers, the Frigidaire dishwasher’s latch is defective and often breaks, or does not latch completely; and if the door doesn’t latch, the dishwasher won’t turn on. Worse yet, if a Frigidaire dishwasher’s defective latch is broken, water also may leak and damage the surrounding flooring, forcing consumers to incur even greater costs. As one consumer reports:

In fact, Frigidaire dishwasher latches seem to break or fail so often that a replacement Frigidaire dishwasher latch—which some claim Frigidaire redesigned due to a Defect—has hundreds of reviews on Amazon. As one consumer exclaimed,

“This unit is absolute garbage. Do not buy it!! I never leave reviews unless its bad. I have had this machine for 1 month. Latch on door broke after 3 weeks. Mfctr came out and replace latch, it happened again after 7 days!! Does fridgidaire have any quality control? I want my money back.” Continue reading

Published on: September 17, 2021

EcoVacs Deebot N79 Robot Vacuums: Malfunction, 4 Beeps and It Will Never Start Again

By Daniel Herrera

EcoVacs Robot Vacuums are advertised to “provide[ ] a versatile, everyday cleaning solution.”

Despite their high price tag, however, EcoVacs Robot Vacuums experience various malfunctions (including main brush malfunction, sensor malfunction, and battery malfunction) and/or failure. Although EcoVacs is well-aware of these issues through consumer complaints and warranty coverage requests, it still has not done anything to provide a long-term solution. Worst of all, any attempts to fix these issues or seek warranty coverage fail or involve additional costs.

Indeed, once these costly vacuums–particularly the N79–experience what consumers now refer to as the “4 Beeps” or “Beeps of Death,” kiss your innovative robot vacuum goodbye. That’s because EcoVacs refuses to repair the N79 vacuums that experience a “main brush malfunction”–the error identified by the 4 beeps–once the one year warranty has expired. Moreover, consumers who want to repair their vacuums at their expense find they cannot because EcoVacs has yet to establish service centers in the United states.

As a result, after a little more than one year of use, consumers can expect their EcoVacs N79 vacuums to become little more than a piece of home decor that will beep 4 times and refuse to start. Consumers report the following about their EcoVacs Robot Vacuums: Continue reading