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“Can You Hear Me Now?” iPhone 7 and 7 Plus Models Suffering From Loop Disease

Do you or did you own an iPhone 7 or 7Plus? Has your phone started to display a grayed out Voice Memos icon, a grayed out “speaker” button during phone calls, or intermittent freezing? Has the problem devolved into the phone getting stuck on the Apple logo instead of powering on? Then your iPhone may be suffering to something known as “loop disease.” Don’t worry though, as you are not alone!

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Thousands of other iPhone 7 and 7Plus owners across the country have been experiencing the same problems with this “loop disease.” The loop disease can be identified by an audible static while attempting to use the speakers on one’s iPhone. The effects of the loop disease, however, can reach far beyond a disruption in an iPhone’s audio performance—the loop disease can also cause the iPhone to struggle to turn on and a failure of the Voice Memo application.

Apple has known about this problem for at least a year, as Vice News did a feature on the problem. Moreover, customers complained across a multitude of platforms, including on online forums, with technicians, and on Apple’s own website. Comments include:

My iPhone 7 is less than two years old but has developed what has been dubbed “loop disease” – it continually refuses to start up, and will only display the Apple logo. Apple sent me to a store (an hour away) and I have spent several hours on the phone trying to resolve this. Apple has accepted it is a manufacturing issue, but will not do anything about it. It says my only option is to pay £300-plus for a repair/replacement.

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My husband and son have Iphone 7 plus and have the same issue. He cannot hear during conversations and he has to put on speaker. Then sometimes it works. Its ridiculous considering I paid 900 per phone.

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Apple needs to fix this issue, I paid too much money for my iphone 7 to have this problem just after the warranty expired, I cannot make calls or receive them with no sound, the phone is useless right now and Apple offers to sell me a iphone 7 for $320, just stand behind your products and fix a problem that should have not happened if the phone was designed properly in the first place.

 

In May of 2018, Apple acknowledged a microphone issue affecting some iPhone 7 and iPhone 7 Plus models running iOS 11.3 or later in an internal document made available to Apple Stores and Apple Authorized Service Providers. Nevertheless, Apple is still charging customers over $300 to fix a problem that never should have occurred in the first place. This is wrong—customers should not have to pay extra to get functioning audio from a premium phone.

If you or someone you know have been let down by an iPhone 7 or iPhone 7 Plus suffering from loop disease, it may be time to visit an attorney. Cafferty Clobes Meriwether & Sprengel LLP is currently investigating the issue, and would be welcome to speak with you about any potential claims you may have.