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Homeowners consistently report that their 2018-2020 Rheem Professional Classic Series 40 and 50 gallon residential hot water heaters have a defect in the gas valve that causes their hot water heaters to fail within a few months of installation. Consumers should not spend $1,300-$1,800 for a hot water heater that fails within months (or sometimes even days) of its purchase. Rheem’s defective natural gas hot water heaters have caused thousands of homeowners to go without hot water and subjected them to expensive (and repeated) repairs.

The gas valve is a small device that is located on the outside of the hot water heater’s tank that opens and closes gas flow to the pilot light and the main burner. Without a properly functioning gas control valve, your Rheem hot water is rendered completely useless and cannot heat your water.

Hundreds, if not thousands, of consumers have purchased Rheem hot water heaters with defective gas control valves and have been forced to pay out of pocket for repairs and labor costs within mere months of installing their Rheem hot water heaters. To add insult to injury, owners of the 2018 – 2020 Rheem 40 and 50 gallon natural gas hot water heaters are sent faulty replacement gas valves when they contact Rheem regarding their defective hot water heaters:

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Pretty much every car or truck made in the United States comes equipped with windows. Yeah, sure, some millionaires and billionaires may drive what’s best described as a race car without windows (or a roof or backseats for that matter). But the vast majority of us will spend our entire lives driving cars with windows. And that’s because windows are important: windows keep rain and snow out of our cars, ensuring driver safety; keep us in the vehicle in the event of a crash; and offer an alternative exit in the event doors don’t work after an accident. Car windows are critical to vehicle safety, and most automotive manufacturers make sure power windows work as intended.

Unfortunately for owners of model year 2016 and 2017 Kia Optima vehicles and 2017 Kia Sportage vehicles, their windows will eventually stop working. In some cases, the windows in 2016 and 2017 Kia Optima and 2017 Kia Sportage cars will fall straight into the door, unable to be rolled up again to ensure loved ones are protected from the elements and that our possessions are safe from theft.

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That’s because the 2016 and 2017 Kia Optima and 2017 Kia Sportage suffer from a defect in the window regulator drum gear. According to Kia, the window regulator in the 2016 and 2017 Kia Optima and 2017 Kia Sportage fails because the regulator’s drum gear may separate or break, preventing the regulator from moving the window up or down. Continue reading

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Model Year 2014-2020 Dodge Durangos have a serious water problem. Durango owners have consistently reported that their rear tail lights and the unique LED “racetrack light” located on the tailgate assemblies of their Dodge Durangos flood with water. The resulting water damage results in a host of serious issues such as failure of the tail lights and brake lights, dimming, flickering, or complete failure of the racetrack lights, and other electrical issues such as failure of the rearview camera and license plate lights. And as we all know, water and electronics don’t mix – and the Durango’s racetrack and tail lights are no exception.

Working tail lights are essential for safety. Durango owners report experiencing near miss rear end collisions while driving at nighttime because their LED racetrack lights or tail lights have shorted out, or are flickering, due to water intrusion. Numerous other Durango owners recount being pulled over by law enforcement or failing safety tests because their racetrack lights and tail lights fail to operate because of water saturation and damage. Naturally, many Dodge Durango owners are concerned that such an important vehicle component is so easily susceptible to water intrusion due to water leaking into the racetrack and tail light assemblies. (See below picture of water draining from the taillight assembly after a Durango owner removed a bolt on the tailgate to drain out the accumulated water).

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Indeed, the Durango racetrack light water intrusion defect poses considerable safety risks, since the racetrack light and tail lights illuminate the rear of the Dodge Durango to ensure that the Durango is visible at night, in fog, and other low-light driving environments. One Durango owner even reported smelling a strong electrical fire smoke scent and seeing a faint smoke trail when the racetrack light and lighting assembly shorted out due to water pooling in the tailgate light assembly. Continue reading

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Has your Ninja Specialty Coffee Maker (also referred to as the Ninja Coffee Bar System) stopped brewing coffee and continually beeped 5 times? You are not alone. Consumers across the country report that their Ninja Specialty Coffee Makers and Ninja Coffee Bar Systems have experienced the same problems.

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NinjaShark advertises that you can now “[b]ring the coffeehouse home” with Ninja’s Specialty Coffee Maker. However, after only a few months to a year after purchase, these coffee makers stop brewing coffee and continually beep 5 times. Despite longstanding complaints from consumers and various forums discussing the issue, NinjaShark has not done anything to permanently address the problems. Worst of all, any attempts to fix these issues, such as running a cleaning cycle, or attempts to seek warranty coverage fail or involve additional costs.

Customers report that they contact the manufacturer to advise their costly coffee bar will not brew coffee, usually following 5 beeps, only for NinjaShark to offer little more than a discount on a new coffee bar that consumers are convinced will eventually emit the dreaded five beeps of death. Continue reading

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EcoVacs Robot Vacuums are advertised to “provide[ ] a versatile, everyday cleaning solution.”

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Despite their high price tag, however, EcoVacs Robot Vacuums experience various malfunctions (including main brush malfunction, sensor malfunction, and battery malfunction) and/or failure. Although EcoVacs is well-aware of these issues through consumer complaints and warranty coverage requests, it still has not done anything to provide a long-term solution. Worst of all, any attempts to fix these issues or seek warranty coverage fail or involve additional costs.

Indeed, once these costly vacuums–particularly the N79–experience what consumers now refer to as the “4 Beeps” or “Beeps of Death,” kiss your innovative robot vacuum goodbye. That’s because EcoVacs refuses to repair the N79 vacuums that experience a “main brush malfunction”–the error identified by the 4 beeps–once the one year warranty has expired. Moreover, consumers who want to repair their vacuums at their expense find they cannot because EcoVacs has yet to establish service centers in the United states.

As a result, after a little more than one year of use, consumers can expect their EcoVacs N79 vacuums to become little more than a piece of home decor that will beep 4 times and refuse to start. Consumers report the following about their EcoVacs Robot Vacuums: Continue reading

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Attorneys at Cafferty Clobes Meriwether & Sprengel LLP (“CCMS”) filed a class action lawsuit against Apple, Inc. on behalf of consumers who have been damaged by Apple’s perpetuation of, and profiting from, Apple App Store and iTunes gift card scams.

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Scammers trick victims into purchasing App Store or iTunes gift cards and providing the codes on the back of the cards.  The scammers either resell the codes at a significant discount or use them to make purchases from the App Store or iTunes.  Regardless of who ultimately redeems the gift cards, Apple collects a 30% commission on all purchases made with the funds from fraudulently obtained gift cards. Continue reading

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Recently it was discovered that Seagate Technology, Western Digital and Toshiba included Shingled Magnetic Recording (“SMR”) technology into various models of their hard disk drives without disclosing this fact to consumers.  Many consumers relied on the statements of the Seagate, Western Digital and Toshiba data sheets and user manuals that did not disclose the use of SMR, an inferior technology to CMR (Conventional Magnetic Recording).

The SMR hard drives are generally considered to be inferior and are often incompatible with many customers’ Network Attached Storage (“NAS”) systems. SMR writes or stores data in a different method where the lines of data overlap, like shingles. This is causing the hard disk drives to perform slower than expected and slowing down customers’ networks.

Here is a list of some of the Seagate drives using SMR without it being identified:Barracude 4tb HDD

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How confident are you that your car’s brakes are functioning properly?  If you own a 2013-2015 Toyota Avalon or Avalon Hybrid; a 2012-2014 Toyota Camry Hybrid; or 2010-2015 Toyota Prius or Prius Plug-In, you may want to rethink your answer.  Many owners of these cars, some of which are Toyota’s most popular offerings, have noticed something is not right with their brakes.

Even Toyota has noticed the problem with the brakes on the Avalon, Camry and Prius because it appears Toyota may have implemented a limited warranty extension program, agreeing to provide necessary repairs free of charge or to reimburse consumers for money paid to repair the brake booster assembly on these cars.

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However, Toyota is not as generous as it appears because it is not going to reimburse consumers or perform the repairs unless customers experienced one of five brake system warnings, indicating the Diagnostic Trouble Codes C1391; C1252; C1256; or C1253.  This means Toyota is only going to fix a driver’s brake system after it has failed or malfunctioned, leaving drivers to wonder when their brakes may fail.

Many drivers complain about their car’s brakes being “too soft” or the brake assist and stability control not working when it should or initiating at times it should not.  This brake defect can result in an increased stopping distance or an inability to stop, and has caused accidents. Continue reading

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Do you or did you own a Lenovo Yoga, Ideapad or Thinkpad computer manufactured after 2008? Has the hinge on your computer broken off the screen? You are not alone: thousands of other Lenovo Yoga series computer owners across the country have experienced the same problems: Lenovo laptop hinges are predisposed to cracking for no reason whatsoever, and once a Lenovo hinge cracks or breaks, it often damages the screen itself and renders Lenovo laptops almost useless. Lenovo has known that the hinge on their computers were defective as early as 2008 (if not earlier) when customers complained about the problem either directly to Lenovo or indirectly through the Lenovo’s online forum.

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Lenovo claims “to deliver the unexpected – whether it’s a ThinkPad that can survive a sandstorm, a Yoga that’s the first 2-in-1 to flip and fold, or a smartphone that continually changes its shape and functions.” However, customers have witnessed that Lenovo products cannot withstand even daily use. (https://www.lenovo.com/us/en/about/innovation). But Lenovo owners had no reason to suspect that the laptop hinges would eventually crack, damaging the screen itself and depriving owners of a functioning computer for which they paid thousands of dollars. Indeed, consumers report the following to say about their Lenovo Yoga series laptops:

“I bought my notebook only last March… Didn’t notice that something was wrong with it until last week when I tried to close it (as per normal), that something [suddenly] snap/cracked. I was shocked to see that the hinge near the volume control had broken… I’m afraid the damage could also get worse as everytime I close it, there’s a clicking sound. Now, I have to send it for repair and they’re telling me that it needs to be tested to provide that it’s not customer induce damage, else I need to pay for the repair. I guess this is just a standard procedure for them but I really hope this test is reliable as I’ve never done anything to damage it. I sincerely hope they will also be able to fix it properly in the soonest possible time.” (https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Y510-Hinge-Problem/td-p/39066/page/2). Continue reading

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GE Washers are touted as “reliable,” and “efficient, with advanced technologies and superior settings” that save consumers “time and money.” This bluster from GE, however, is more than a bit disingenuous, as numerous GE Top Loading Washers have suffered from defects that cause them to be excessively loud during the spin cycle operation, as well as shake, vibrate and “walk,” or move away from its dedicated space. Other complaints include that the GE Washers do not spin, agitate, complete cycles, or that they stop mid cycle and drain too early. These defects can cause a GE Washer to take hours to complete a load of laundry, as the loads can become unbalanced (“out of balance” or “OOB”), which causes the machine to vibrate and shake, interrupting various cycles. These defects not only cause the GE Washers to become extremely loud, shake, “walk” and vibrate, but also to fail to fully complete their cycles, resulting in unwashed clothes. The defect effects the following models:

 

·         GTWN7450D ·         GTWN8255D ·         GHWN8355D
·         GTWN7450H ·         GHWN8350D ·         GHWS8355H
·         GTAN8250D ·         GHWS8350H ·         GTWS8355H
·         GTWN8250D ·         GTWS8350H ·         GTAS8450D
·         GTWS8450D ·         GTAS8655D ·         GTWS8655D
·         GTWS8455D ·         GTWS8650D ·         GTW680BSJ4WS
·         GTW460AMJ0WW ·         GTW485ASJ0WS ·         GTW490ACJ0WS
·         GTW460ASJ0WW ·         GTW485ASJ1WS ·         GTW490ACJ0WW
·         GTW460AMJ2WW ·         GTW680BSJ0WS ·         GTW490ACJ1WS
·         GTW460AMJ3WW ·         GTW680BSJ1WS ·         GTW490ACJ1WW
·         GTW220ACK0WW ·         GTW460ASJ0WW ·         GTW460ASJ5WW
·         GTW220ACK1WW ·         GTW460ASJ1WW ·         GTW460ASJ6WW
·         GTW220ACK2WW ·         GTW460ASJ2WW ·         GTW485ASJ0WS
·         GTW330ASK0WW ·         GTW460ASJ3WW ·         GTW485ASJ0WW
·         GTW330ASK1WW ·         GTW460ASJ4WW ·         GTW485ASJ1WS
·         GTW490ACJ0WS ·         GTW490ACJ2WS ·         GTW485ASJ2WS
·         GTW490ACJ0WW ·         GTW490ACJ2WW ·         GTW485ASJ3WS
·         GTW490ACJ1WS ·         GTW490ACJ3WS ·         GTW680BSJ0WS
·         GTW490ACJ1WW ·         GTW490ACJ3WW ·         GTW680BSJ1WS
·         HTW200ASK0WW ·         HTW240ASK0WS ·         GTW680BSJ2WS
·         HTW200ASK1WW ·         HTW240ASK1WS ·         GTW680BSJ3WS
·         GTW220ACK3WW ·         GTW680BSJ5WS ·         GTW490ACJ5WW
·         GTW330ASK2WW ·         GTW685BPL0DG ·         GTW750CSL0WS
·         GTW460ASJ7WW ·         GTW685BSL0WS ·         HTW200ASK2WW
·         GTW485ASJ4WS ·         GTW750CPL0DG ·         HTW240ASK2WS
·         GTW220ACK1 – 4 ·         GTW490ACJ0 – 4 ·         GTW750CPL0DG
·         GTW330ASK0 – 3 ·         GTW680BPL0 ·         GTW750CSL0WS
·         GTW460AMJ0 – 4 ·         GTW680BSJ0 – 5 ·         HTW200ASK0 – 3
·         GTW460ASJ0 – 8 ·         GTW685BPL0DG ·         HTW240ASK0 – 3
·         GTW485ASJ0 – 4 ·         GTW685BSL0WS  

 

Typical repairs for the excessive noise, shaking, or vibration typically involve replacing the tub bearing, which tends to come loose and exacerbate the symptoms. GE has also attempted to fix the defects by issuing software updates for the defective washers—including updates on August 4, 2016, December 16, 2017, and July 13, 2018—but none of the updates have resolved the excessive noise, shaking, or vibration GE top loading washers experience.

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Pictured: “out-of-balance issues”

To hear consumers tell it:

I have had this washer just over a year. Why you shouldn’t buy this model: it takes forever to wash a load. It stops constantly to “check” the water level. It is loud. My home office is right beside the laundry room – has been for years. It is loud for every cycle. The clothes come out a tangled mess. Socks in sleeves and wadded all together. Everything needs ironed. The clothes come out with soap on them. (We put soap in 1st and add extra water.) I can’t open the lid without it stopping the washer and having to restart it. It has a musty smell when not in use. I have run vinegar through the lines and empty loads, in 30+years- I have never smelled stale water from the washer. Continue reading

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